Community Manager

Fairstead is a purpose-driven real estate firm dedicated to building sustainable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fairstead owns a portfolio of more than 25,000 apartments across 28 states that includes 17,000 units under management. Fairstead’s commitment to communities is realized through a comprehensive platform that leverages in-house expertise in acquisitions, development, design and construction, asset management, and property management.

Fairstead’s primary mission is to provide high quality housing to all regardless of income, and to make our stakeholders feel “Right at Home.” We accomplish this through an empathetic and innovative approach, and by utilizing our interdisciplinary platform as an investor, developer, owner, and operator.

Fairstead’s Core Values: Innovation, Determination, Integrity, Humility, Empathy and Partnerships

Fairstead is seeking a Community Manager to oversee the day-to-day operations of a luxury property. In this role, the Community Manager will be responsible for the portfolio's overall performance, including direct oversight of the marketing program, financial performance, and personnel decisions.  

 

RESPONSIBILITIES 

• Provide excellent customer service to residents and prospective tenants by ensuring daily supervision and oversight of the on-site team, promptly responding to all incoming calls, messages, and emails in a professional, respectful manner, oversee all financial performance and work towards achieving budgeted NOI.  

• Direct leasing and marketing efforts, managing move-ins and move-outs, monitoring all rental activity, and partnering with Communications to execute marketing plans.  

• Remain knowledgeable of the market, evaluating current leasing activity and making recommendations to leadership on pricing and incentives to maintain competitive status within the local rental market.  

• Monitor weekly traffic, ensuring all prospects are being followed up with, and being entered into CRM for future use.  

• Monitor budgets and ensure all purchases are completed within budget.  

• Attend budget meetings as needed and provide necessary documentation on budget, expenses, and spending as requested. 

• Notify Regional Managers to assist with interventions for tenants of concern. 

• Monitor tenant and complex wide arrears and litigation cases with attorney updates and access letters (if applicable) and attend monthly arrears meeting (if applicable). 

• Monitor and document compliance with Fair Housing regulations, Tax Compliance, and other laws as they relate to property and occupancy guidelines and standards.  

• Document lease violations and coordinate evictions. 

• Direct collection of monthly rents and late fees, process applications and pursue delinquencies through legal action and eviction and monitors bad-debt write-off. 

• Create purchase orders for items that are not contracted and jobs that exceed $1,000.00. 

• Ensure timely approval of invoices in the AP account and in Yardi. 

• Monitor closing of POs and WOs in Yardi.  

• Collect W9’s and COIs as needed. 

• Communicate with staff regularly (move ins, move outs, any emergencies, etc.). 

• Establish expectations and goals for staff and evaluate performance. 

• Ensure proper staffing or coverage of the site. 

• Coordinate all site-specific aspects of payroll including the management of employee timecards. 

• Maintain scheduled office hours, condition of office and that all administrative assistant responsibilities are handled professionally. 

• Supervise and monitors completion of on-site tasks related to preventive maintenance, routine maintenance, and emergency maintenance; document, timely, in Yardi. 

• Direct and monitor maintenance staff responses to requests for service and emergency repairs. 

• Coordinate vendor bids and contractor quotes. 

• Conduct frequent unit inspections; move-in inspection with new incoming tenants, annual inspections for all units, and move-out inspection that is stored correctly in the tenants’ files. 

• Conduct bi-annual walk-throughs with Service Manager and create reports for review to ensure all buildings under the CM’s responsibility are properly maintained and building needs are appropriately noted, planned for, and addressed. 

• Develop on-going maintenance work and track all necessary repairs to ensure building is properly maintained and is compliant with fire safety and sanitation regulations. 

• Respond to emergencies promptly and communicate with appropriate staff to develop response/intervention as needed. 

• Work closely with construction team to avoid violations, for inspections, to obtain construction updates, and for granting necessary access. 

• Follow up with building preventive maintenance lists working with Superintendent. 

• Keep track of daily work order flow and monitor daily, weekly, monthly metrics regarding new tickets and closing. 

• Community Managers weekly checklist of each property and provide weekly report. 

BENEFITS 

• Generous employer contribution for Medical and Dental through United Healthcare. 

• Employer Paid Vision Plans. 

• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%. 

• 12+ paid Holidays. 

• 15 days of PTO. 

• 7 Sick days. 

• Employer Paid Life Insurance. 

• Flexible Spending Account. 

• Nationwide Pet Insurance. 

• Disability Insurance. 

• Laser Correction Discount. 

• Employee Discounts on appliances, apparel, and more. 

QUALIFICATIONS 

• 3-5 years’ property management experience at a supervisory level.  

• Knowledge of local residential rental market, Fair Housing mandates and other compliance matters related to property management.  

• Yardi experience preferred. 

• Stellar interpersonal and communication skills. 

• Proficiency Microsoft Excel and Office. 

• Demonstrated ability to build relationships with staff members and the community. 

• Ability to multi-task and meet tight deadlines. 

Diversity in backgrounds and experiences is key to Fairstead’s success. Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks.