Portfolio Collection Manager

Fairstead is a purpose-driven real estate firm dedicated to building sustainable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fairstead owns a portfolio of more than 25,000 apartments across 28 states that includes 17,000 units under management. Fairstead’s commitment to communities is realized through a comprehensive platform that leverages in-house expertise in acquisitions, development, design and construction, asset management, and property management.

Fairstead’s primary mission is to provide high quality housing to all regardless of income, and to make our stakeholders feel “Right at Home.” We accomplish this through an empathetic and innovative approach, and by utilizing our interdisciplinary platform as an investor, developer, owner, and operator.

Fairstead’s Core Values: Innovation, Determination, Integrity, Humility, Empathy and Partnerships

The Portfolio Collection Manager is responsible for overseeing and managing the collection of rent and other receivables across a designated portfolio of affordable housing properties. This role requires a strong understanding of accounting principles, a focus on customer service, and the ability to effectively communicate with residents and property management teams to resolve delinquency issues.

RESPONSIBILITIES:

• Oversee and Manage Rent Collections:
• Monitor rent collection performance across the assigned portfolio.
• Analyze delinquency trends and identify potential problem accounts.
• Develop and implement strategies to minimize delinquency rates.
• Work closely with property management teams to address resident concerns and resolve payment issues.
• Conduct regular reviews of resident accounts and identify potential risks.
• Process Rent Payments:
• Review and process rent payments received through various channels (e.g., online payments, mail, bank deposits).
• Ensure accurate and timely posting of rent payments to resident accounts.
• Reconcile bank statements and identify any discrepancies.
• Coordinate with Property Management:
• Provide guidance and support to property management teams on rent collection best practices.
• Assist in the development and implementation of resident communication strategies.
• Conduct training sessions for property staff on rent collection procedures and compliance requirements.
• Prepare and Analyze Financial Reports:
• Prepare regular reports on rent collection performance, delinquency rates, and other key metrics.
• Analyze financial data to identify trends and make recommendations for improvement.
• Assist in the preparation of monthly, quarterly, and annual financial reports.
• Ensure Compliance:
• Ensure compliance with all applicable federal, state, and local regulations related to rent collection and eviction procedures.
• Stay informed of changes in relevant laws and regulations.
• Other Duties as Assigned:
• Assist with special projects and other duties as assigned.

BENEFITS:

• Generous employer contribution for Medical and Dental through United Healthcare.
• Employer Paid Vision Plans.
• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%.
• 12+ paid Holidays.
• 20 days of PTO.
• 7 Sick days.
• Employer Paid Life Insurance.
• Flexible Spending Account.
• Nationwide Pet Insurance.
• Disability Insurance.
• Laser Correction Discount.
• Employee Discounts on appliances, apparel, and more.

QUALIFICATIONS:

• High school diploma or equivalent required; Bachelor’s degree in accounting, Finance, or a related field preferred.  
• Minimum of 3-5 years of experience in property management, with a strong focus on rent collections.
• Experience working with affordable housing programs (e.g., HUD, LIHTC) preferred.
• Strong understanding of accounting principles and financial reporting.
• Proficiency in Microsoft Office Suite, including Excel.
• Experience with property management software (e.g., Yardi, MRI) preferred.
• Excellent communication, interpersonal, and organizational skills.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.  

Diversity in backgrounds and experiences is key to Fairstead’s success. Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks.