Community Engagement Manager

Fairstead is a purpose-driven real estate firm dedicated to building sustainable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fairstead owns a portfolio of more than 25,000 apartments across 28 states that includes 17,000 units under management. Fairstead’s commitment to communities is realized through a comprehensive platform that leverages in-house expertise in acquisitions, development, design and construction, asset management, and property management.

Fairstead’s primary mission is to provide high quality housing to all regardless of income, and to make our stakeholders feel “Right at Home.” We accomplish this through an empathetic and innovative approach, and by utilizing our interdisciplinary platform as an investor, developer, owner, and operator.

Fairstead’s Core Values: Innovation, Determination, Integrity, Humility, Empathy and Partnerships

POSITION SUMMARY:

Fairstead is seeking an organized and enthusiastic professional to serve as Resident Engagement Coordinator for one of its New York City portfolios. The Resident Engagement Coordinator will be responsible for resident communication strategy and direct relationships with tenant leadership. The role will report to the General Manager.

RESPONSIBILITIES:

• Collaborate with Property Management, Public Affairs, Development, and Design & Construction on resident communication strategy across the portfolio.
• Manage direct relationships with 12+ tenant leaders.
• Plan and organize resident meetings.
• Present at meetings.
• Draft, design, and manage written communication / notice distribution.
• As needed, liaise with third-party stakeholders.

QUALIFICATIONS:

To perform the job successfully, the following skills and/or experience are required to qualify for the position.

• Extensive experience in community organizing, social services/social work, or other client-facing role.
• Excellent verbal and written communication skills.
• Strong organizational, analytical, and problem-solving skills.
• Proficiency in Microsoft PowerPoint or willingness to learn.
• Knowledge of Yardi/RentCafe or willingness to learn a plus.
• Evening and weekend flexibility required.
• Bilingual in Spanish, French, or Haitian Creole a plus.

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Diversity in backgrounds and experiences is key to Fairstead’s success. Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks.