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Senior Manager, Marketing Operations

Los Angeles, California, United States

Founded in 2000, FAM Brands designs, manufactures, and sells men’s and women’s sportswear and active wear apparel to major retailers, big box stores, and specialty boutiques across the country and throughout the world. Our portfolio of proprietary brands features Marika, Wildfox, Three Dots, and Balance Collection, while a partial list of licensing partners includes Orvis, Jessica Simpson, Eddie Bauer, and Woolrich. 

With the capacity to produce over 75 million units per year, our mission continues to be making top-quality apparel accessible to everyone at an impressive value and an irresistible price.

That's the FAM Brands difference.

This role is 4 days onsite in LA, 1 remote.

We’re growing our team and seeking a Senior Manger, Marketing Ops. You will will apply your marketing ops expertise and serve as a force multiplier, leveraging a mix of agile thinking, project management, collaboration, and enterprise skills to advance workflow through completion across a complex, fast-paced, high-volume enterprise.

This role reports into the Head of Marketing Services and oversees a team of three who are responsible for photo and video production as well as asset management.

What You'll Do:

Photo Studio Services Leadership

  • Lead Photo Services operations and studio execution
  • Maintain operational standards for studio workflows
  • Own intake, prioritization, scheduling, and capacity planning
  • Establish clarity around priorities, timelines, and ownership
  • Improve workflow of eCom assets (planning, postproduction, naming, delivery)
  • Continuously evolve workflows and protocols as business needs shift

Enterprise Systems Integration (PM, DAM, and GenAI)

  • Support major enterprise initiative involving GenAI, Project Management, and Digital Asset Management systems integration
  • Help define and institutionalize operational processes, workflows, and procedures within new suite of cloud-based marketing and creative ops software systems
  • Collaborate on governance, metadata development, and user journeys (facilitator and client)
  • Act as super-user across all systems
  • Contribute to creation of user guidelines and training

Workflow Process and Procedure Authority

  • Enforce end-to-end operational processes across
  • Photo Studio Services
  • Asset Management and Trafficking (from naming to asset delivery)
  • Cross-functional marketing requests
  • Creative review and approvals
  • Information management
  • Approval logic
  • Enforce operating procedures for how work is requested, prioritized, executed, and delivered

Day-to-Day Operations Leader and Collaborator

  • Act as the day-to-day operational point person for photo services and marketing ops
  • Serve as the First Responder on behalf of Photo Services and the right-hand to the two Project Managers, Packaging and Creative Services
  • Lead through change, ambiguity, and resistance with a positive, client-service approach

About You:

  • 5-7 years of experience in marketing operations within apparel, club retail wholesale, multi-brand apparel wholesale, or high-growth startup environments
  • Proven experience creating and implementing operational processes and procedures
  • Demonstrated leadership in driving adoption of new systems and ways of working
  • Hands-on ownership of PM and DAM tools
  • Experience leading teams through change and resistance
  • Track record of operating as an authority, not a support function
  • Proficiency and passion for GenAI in creative production
  • Ability to simultaneously manage and (re)prioritize multiple projects and initiatives
  • Natural ability to foresee potential risks and devise strategies to mitigate them
  • High emotional intelligence and ability to detect and translate subtext to drive collaboration and decision making
  • Strong personal commitment to excellence
  • Excellent written and verbal communication skills
  • Empower people and teams to operate independently within defined systems
  • Comfort operating in a dynamic and high-velocity work environment

COMPENSATION

At FAM Brands, we are committed to fair and transparent compensation. Salary ranges for positions are based on job level, location, and market data. We offer competitive benefits and are dedicated to equal pay for equal work. Specific salary offers depend on each candidate’s qualifications and experience. FAM Brands also offers all employees participation in our annual bonus program (Non-Sales) or commission program (Sales).

Compensation Range

$100,000 - $130,000 USD

Commitment to Equal Employment Opportunities & Diversity
 
FAM Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
 
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. FAM Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time.
 

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