Back to jobs

2nd Shift eComm Supervisor

Sunnyvale, TX, United States

About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. 

 

About the Team

Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology. Backed by world-class investors, operators, and sports & entertainment partners, we are building the global leader in next-generation collectibles. As part of the broader Fanatics ecosystem, we leverage a digital sports platform that spans over 900 sports properties and engages more than 81 million fans. Together, we are reimagining every part of the collectibles experience for fans, partners, and creators.

 

Job Title: 2nd Shift eComm Supervisor

Department: E-Commerce / Direct-to-Consumer Fulfillment
Reports To: E-com Fulfilment Manager

 

Position Summary

The DTC Fulfillment Team Lead is responsible for leading day-to-day execution of assigned fulfillment workstreams (Batching, Picking/Packing, Shipping, or Inventory/Replenishment) to ensure orders are processed accurately, efficiently, and on time. This role acts as the primary point of contact for associates on each shift, drives productivity and quality, and escalates operational issues as needed.

This is a hands-on leadership role requiring strong floor presence and the ability to coach, prioritize, and problem-solve in a fast-paced e-commerce environment.

 

Key Responsibilities:

Operational Execution

  • Lead daily DTC fulfillment operations across pick, pack, ship, and batching workflows
  • Ensure all orders are processed within 2 days or earlier SLA target
  • Ensure batching associates proactively batch orders ahead of scheduled waves to support continuous flow and minimize downtime
  • Monitor throughput, backlog, and order flow to maintain consistent and efficient output
  • Ensure all orders are accurately completed, quality-checked, and closed in the WMS
  • Ensure all B2B-to-DTC inventory transfers are received, processed, and made available for fulfillment in a timely manner
  • Ensure 100% accuracy and completion of weekly eCommerce-to-B2B inventory transfers within 24-hour
  • Track and ensure labor productivity hours are accurately recorded and submitted in a timely manner for performance reporting
  • Partner cross-functionally to manage volume spikes, staffing gaps, and prevent operational delays
  • Coordinate with cross-functional teams to provide accurate package and pallet volume forecasts for carrier pickups

Process & Compliance

  • Uphold all standard operating procedures (SOPs) for picking, staging, and shipping activities.
  • Audit daily operations to ensure compliance with company processes, inventory controls, and quality standards.
  • Identify process gaps and implement corrective actions to maintain operational integrity.
  • Ensure 100% accuracy in documentation and order tracking within WMS.

Leadership & Team Development

  • Supervise and coach warehouse associates, assigning tasks and setting daily priorities.
  •  Foster a team-oriented, safety-first culture focused on accountability, respect, and continuous improvement.
  • Provide regular feedback, training, and development to build multi-skilled, cross-functional teams.
  •  Lead daily shift meetings to align goals, priorities, and safety reminders.

Safety & Facility Standards

  • Enforce all safety protocols, ensuring a clean, organized, and compliant facility.
  • Conduct safety inspections and report or resolve any unsafe conditions promptly.
  • Maintain compliance with OSHA and internal safety guidelines.

Key Performance Indicators (KPIs):

On-Time Shipment Rate: ≥ 98%
Inventory Accuracy: ≥ 99%
SOP Compliance: 100% adherence on internal audits

 

Qualifications:

1–3 years of fulfillment, warehouse, or distribution experience

Prior lead, senior associate, or informal leadership experience preferred

Experience in DTC / e-commerce fulfillment strongly preferred

Ability to lead teams in a fast-paced, metric-driven environment

Strong communication and problem-solving skills

Experience with WMS systems (Extensiv preferred)

Experience in multi-shift operations

Familiarity with batching, wave planning, and inventory processes

Exposure to high-volume or high-accuracy fulfillment environments

 

 

Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud.  Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com).  For added security, where possible, apply through our company website at www.fanaticsinc.com/careers

By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy.

Create a Job Alert

Interested in building your career at Fanatics Collectibles? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Fanatics Collectibles’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.