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Warehouse Operations Supervisor

Aberdeen, MD, United States

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

As we continue to scale our global platform, the Warehouse Supervisor will play a critical role in overseeing daily fulfillment and distribution operations at Fanatics' Aberdeen, MD facility.

ROLE OVERVIEW

Fanatics, Inc. is seeking an energetic and dynamic Warehouse Supervisor to join our Fulfillment and Manufacturing team in Aberdeen, MD. In this role, you will oversee daily operations at our Distribution Center, leading and coordinating shipping, receiving, and order processing activities to ensure safety, quality, productivity, and accuracy. The Warehouse Supervisor delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.

HOW WILL YOU DRIVE IMPACT

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Team & Leadership Impact (Build Championship Teams)

Cross-Functional Leadership:

  • Partner with HR and Senior Management to forecast staffing needs, participate in interviewing and hiring, and enforce policies and procedures that align with organizational standards.
  • Collaborate across departments to develop and implement process improvements, enhancing distribution center efficiency and contributing to company profitability.

People Leadership:

  • Directly supervise up to 50 distribution center employees, managing performance, quality, and development through structured performance management practices.
  • Train, motivate, coach, reward, and discipline team members; resolve personnel issues in partnership with HR, including vacation approvals, timecard approvals, and overtime management.
  • Proven ability to coach employees on productivity and career pathing, driving both individual and team growth.

Fan & Customer Impact (Obsessed with Fans)

  • Maintain departmental standards for productivity, reliability, and accuracy to ensure orders are fulfilled correctly and on time, directly supporting the fan experience.
  • Review, prioritize, and organize operational activities each shift to meet business demands and customer commitments.
  • Supervise all shipping, receiving, and order processing activities with a consistent visible presence on the distribution center floor, ensuring service levels are upheld.
  • Support the growth and scalability of fulfillment operations to meet increasing fan demand across Fanatics' platform.

Innovation & Problem Solving (Limitless Entrepreneurial Spirit)

  • Develop and implement process improvements to enhance departmental efficiency, drawing on familiarity with Lean, Six Sigma, or other continuous improvement methodologies.
  • Analyze large data sets to inform operational decisions and execute action plans that drive measurable outcomes.
  • Maintain current knowledge of all relevant operating systems, including Warehouse Management Systems (Manhattan preferred) and Oracle, to optimize daily workflows.
  • Identify and address operational barriers proactively, resolving problems before they impact productivity or accuracy.

Ownership & Execution (Determined & Relentless Mindset)

  • Enforce safety programs, conduct required safety training, and ensure full compliance with safety guidelines throughout every shift.
  • Complete required administrative tasks, including preparing reports and correspondence, with accuracy and timeliness.
  • Maintain a visible, accountable presence on the distribution center floor, holding the team to high standards while leading by example.
  • Manage full-time 4x10 shift operations, including day or night shifts with weekend requirements, and support overtime needs during peak season.

AI & DIGITAL CAPABILITY

We are building a future-ready organization. This role is expected to:

  • Apply AI and technology to improve efficiency, quality, and outcomes
  • Use data and digital tools to inform decisions and enhance performance
  • Demonstrate curiosity and adaptability in adopting new technologies and ways of working
  • Contribute to a culture of innovation and continuous improvement

CAPABILITIES & EXPERIENCE YOU BRING

Required Qualifications:

  • Experience managing teams of 30 or more in warehouse, distribution, manufacturing, or call center environments.
  • Proficiency in Microsoft Office applications and working knowledge of Warehouse Management Systems (Manhattan preferred) and Oracle.
  • Demonstrated ability to analyze large data sets and execute data-informed operational action plans.
  • Strong written and verbal communication skills, with experience presenting to business meetings, formations, standup meetings, and town halls.
  • Familiarity with Lean, Six Sigma, or other process improvement methodologies.
  • Proven ability to influence peers and leaders across an organization and coach employees on productivity and career development.
  • Bilingual in Spanish and English is a plus.

Education:

Bachelor's Degree or 1–3 years of relevant experience within the company preferred.

WORK LOCATION

On-site: Your work location will be onsite in Winona, MN.

At Fanatics, we operate with a BOLD mindset - We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

ABOUT US
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

ABOUT THE TEAM
Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).

At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:
· Build Championship Teams
· Obsessed with Fans
· Limitless Entrepreneurial Spirit
· Determined and Relentless Mindset

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