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Quality Control Supervisor - Operations

Las Vegas, NV, United States

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day building championship teams, obsessing over fans, acting with limitless entrepreneurial spirit, and delivering with a determined and relentless mindset.

As we continue to scale our global platform, the Quality Control Supervisor will play a critical role in ensuring product integrity, audit accuracy, and quality standard compliance across fulfillment center operations.

ROLE OVERVIEW

The Quality Control Supervisor leads and develops a team of auditors to ensure all work orders are inspected with accuracy and timeliness against Fanatics Commerce product quality standards, specifications, and expectations. Working in close partnership with the Product Integrity Manager, this role is responsible for maintaining rigorous audit processes, accurate records, and a consistent quality methodology across all finished and unfinished product evaluations. The Quality Control Supervisor delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.

HOW WILL YOU DRIVE IMPACT

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Team & Leadership Impact (Build Championship Teams)

People Leadership:

  • Supervise the daily productivity, accuracy, and activities of all auditors, establishing workload priorities and maintaining accountability to quality standards across the team.
  • Provide ongoing training, coaching, performance evaluations, and constructive feedback to auditors, fostering a high-performing and consistent team culture.
  • Conduct regular team meetings to drive alignment, reinforce quality methodology, and promote consistency in execution.

Cross-Functional Leadership:

  • Collaborate with the Product Integrity Manager, internal managers, supervisors, and floor leads to prioritize work orders requiring audit or 100% inspection.
  • Support and act as backup to the Product Integrity Manager, assisting with special projects and assignments as directed.
  • Maintain safe, organized, and clean working environments that enable auditors to perform at their best.

Fan & Customer Impact (Obsessed with Fans)

  • Ensure all work orders are audited and 100% inspected in a timely manner, protecting the quality of product that reaches fans.
  • Uphold and communicate Fanatics product quality standards, expectations, and specifications so that only conforming product moves through the supply chain.
  • Review tech packs and artwork particularly when preparing inbound audit reports to safeguard accuracy and consistency in delivered product.
  • Gain and maintain the confidence of co-workers and the Product Integrity Manager by exercising sound, objective judgment in evaluating defects and nonconforming product.

Innovation & Problem Solving (Limitless Entrepreneurial Spirit)

  • Apply structured problem-solving to identify root causes of nonconformance and implement corrective actions that prevent recurrence.
  • Leverage accurate and well-maintained audit records including daily, weekly, and monthly reports to surface trends and drive data-informed quality improvements.
  • Approve strike-offs and conduct audits as needed, applying expertise in garment construction, materials, and color standards to make sound quality determinations.
  • Adapt quickly to shifting priorities in a fast-paced fulfillment environment, finding efficient solutions that keep production on track without compromising quality.

Ownership & Execution (Determined & Relentless Mindset)

  • Keep precise, complete records of all work orders, audits, and 100% inspections to ensure full traceability and accountability.
  • Maintain objectivity, integrity, and independence in all quality judgments, ensuring decisions are consistent, defensible, and aligned with company standards.
  • Communicate clearly both verbally and in writing, to explain quality rules, guidelines, and nonconformance determinations to auditors and cross-functional partners.
  • Ensure production targets are met and maintained while preserving quality standards, working effectively under pressure in a structured warehouse environment.

AI & DIGITAL CAPABILITY

We are building a future-ready organization. This role is expected to:

  • Apply AI and technology to improve efficiency, quality, and outcomes
  • Use data and digital tools to inform decisions and enhance performance
  • Demonstrate curiosity and adaptability in adopting new technologies and ways of working
  • Contribute to a culture of innovation and continuous improvement

CAPABILITIES & EXPERIENCE YOU BRING

Required Qualifications:

  • Minimum 5 years of applicable and demonstrated experience in quality control, product inspection, or a related discipline within an apparel, textile, or manufacturing environment.
  • Demonstrated basic sewing and garment construction knowledge, with the ability to evaluate finished and unfinished products against technical specifications.
  • Ability to distinguish colors accurately; must achieve a minimum passing score on the Munsell Color Hue Test.
  • Strong written and verbal communication skills, including the ability to explain quality standards, nonconformance decisions, and audit findings to team members and managers.
  • Proficiency in basic computer applications including Microsoft Outlook, Word, Excel, and Access, with accurate and reliable data entry and record-keeping habits.
  • Proven organizational and time management skills, with the ability to manage multiple work orders and shifting priorities in a high-volume, fast-paced warehouse environment.
  • Bilingual skills preferred.

Education:

Associate's Degree in Textiles or equivalent combination of education and 5 years of directly applicable experience.

WORK LOCATION

On-site: Your work location will be onsite in Las Vegas

At Fanatics, we operate with a BOLD mindset, We Build Championship Teams, we're Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined & Relentless Mindset. If you're ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

At Fanatics, we operate with a BOLD mindset - We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

ABOUT US
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

ABOUT THE TEAM
Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).

At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:
· Build Championship Teams
· Obsessed with Fans
· Limitless Entrepreneurial Spirit
· Determined and Relentless Mindset

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