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Warehouse Operations Supervisor

Fairdale, KY, United States

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

Operations Supervisor

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day—building championship teams, obsessing over fans, acting with limitless entrepreneurial spirit, and delivering with a determined and relentless mindset.

As we continue to scale our global platform, the Operations Supervisor will play a critical role in driving manufacturing efficiency and team performance within custom sports jersey operations.

ROLE OVERVIEW

Fanatics Commerce is seeking energetic and analytical Operations Supervisors to join our custom sports jersey manufacturing facility in Fairdale, KY — a modern 210K sq ft environment specializing in Made to Order (MTO) production. In this role, you will provide vital team leadership and strategic operational support across shipping, receiving, and MTO processing while safeguarding and growing an exceptional team culture. The Operations Supervisor delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.

HOW WILL YOU DRIVE IMPACT

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Team & Leadership Impact (Build Championship Teams)

Cross-Functional Leadership:

  • Partner with HR Manager and Ops Leadership to coordinate personnel matters including vacation approvals, timecard management, daily and weekly overtime, hiring, and training initiatives.
  • Assist Ops Management in the development and implementation of operational policies and procedures to support a consistent, high-performing environment.
  • Collaborate cross-functionally to resolve personnel issues and drive alignment between shift operations and broader organizational goals.

People Leadership:

  • Train, motivate, coach, reward, and manage supervised team members to consistently meet and exceed productivity, reliability, and accuracy standards.
  • Forecast staffing needs to meet evolving business demands and actively participate in interviews and the hiring process.
  • Maintain accountability for employee performance, quality output, and individual development, fostering a culture of growth and engagement on the floor.

Fan & Customer Impact (Obsessed with Fans)

  • Maintain a high degree of visibility and accessibility on the distribution center floor throughout every shift to ensure team alignment and timely issue resolution.
  • Uphold department standards for productivity, reliability, and accuracy to consistently deliver high-quality custom jersey orders to fans on time.
  • Supervise all shipping, receiving, and MTO processing activities to ensure seamless order fulfillment and a premium fan experience.
  • Review, prioritize, and organize all operational activities during the shift to minimize disruption and maintain output quality for every fan order.

Innovation & Problem Solving (Limitless Entrepreneurial Spirit)

  • Develop and implement ongoing process improvements to drive departmental efficiency and elevate operational performance.
  • Perform and navigate workflow math for production monitoring, planning, and reporting, translating data into actionable operational decisions.
  • Maintain and grow a working knowledge of all operating systems pertaining to the work area, proactively identifying opportunities to leverage technology.
  • Analyze large amounts of operational data to develop and execute business plans that address emerging challenges and capitalize on efficiencies.

Ownership & Execution (Determined & Relentless Mindset)

  • Maintain and create various operational reports and correspondence to keep leadership informed and accountable to shift-level performance metrics.
  • Maintain safety programs and ensure all required safety training is completed for the team, always enforcing compliance with safety guidelines.
  • Manage day-to-day operational activities with a relentless focus on execution, holding the team accountable to established standards throughout every shift.
  • Perform other related duties as assigned by management, demonstrating flexibility and a solutions-first mindset in a fast-paced manufacturing environment.

AI & DIGITAL CAPABILITY

We are building a future-ready organization. This role is expected to:

  • Apply AI and technology to improve efficiency, quality, and outcomes
  • Use data and digital tools to inform decisions and enhance performance
  • Demonstrate curiosity and adaptability in adopting new technologies and ways of working
  • Contribute to a culture of innovation and continuous improvement

CAPABILITIES & EXPERIENCE YOU BRING

Required Qualifications:

  • Demonstrated ability to perform and navigate workflow math for production monitoring, planning, and reporting in a fast-paced operations environment.
  • Proven success gathering and analyzing large amounts of operational data to develop and execute business plans.
  • Proficiency in Microsoft Office Applications, with particular strength in Excel for reporting, tracking, and analysis.
  • Previous experience leading teams in a distribution, manufacturing, or fulfillment environment, with accountability for performance, quality, and development.
  • Strong interpersonal and communication skills with the ability to train, motivate, coach, and manage a diverse hourly workforce.
  • Ability to maintain and grow a positive team culture while managing personnel issues in partnership with HR and Ops Leadership.
  • Fluency in both English and Spanish is preferred.

Education:

  • Associate degree and/or 1–3 years of highly relevant experience leading teams in an operations or manufacturing environment.

WORK LOCATION

On-site: Your work location will be onsite in Fairdale, KY

Remote: As a fully remote role, the primary place of performance will be your residence or other approved remote location.

At Fanatics, we operate with a BOLD mindset—We Build Championship Teams, we're Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined & Relentless Mindset. If you're ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

At Fanatics, we operate with a BOLD mindset - We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

ABOUT US
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

ABOUT THE TEAM
Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).

At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:
· Build Championship Teams
· Obsessed with Fans
· Limitless Entrepreneurial Spirit
· Determined and Relentless Mindset

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