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Routing Clerk

Waxahachie, TX, United States

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

Routing Clerk

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day—building championship teams, obsessing over fans, acting with limitless entrepreneurial spirit, and delivering with a determined and relentless mindset.

As we continue to scale our global platform, the Routing Clerk will play a critical role in ensuring warehouse orders are organized, routed, and fulfilled on time.

ROLE OVERVIEW

The Routing Clerk is a vital contributor to warehouse operations, responsible for tracking, prioritizing, and staging orders to ensure timely fulfillment and seamless coordination with customer service and retail teams. Working on a demand basis, this role requires strong communication skills, computer proficiency, and the ability to respond quickly to shifting priorities. The Routing Clerk delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.

HOW WILL YOU DRIVE IMPACT

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Team & Leadership Impact (Build Championship Teams)

  • Collaborate closely with customer service and retail services teams to communicate order status, routing updates, and shipment schedules on a daily basis.
  • Partner with customers' traffic departments to coordinate release and routing of outbound shipments in alignment with special needs and specifications.
  • Support teammates and warehouse operations staff by sharing accurate data, documentation, and process updates to maintain a cohesive, high-performing team environment.

Fan & Customer Impact (Obsessed with Fans)

  • Prioritize customer orders based on special needs and specifications, ensuring proper staging to facilitate timely expedition and an exceptional fan experience.
  • Access logistics websites and transportation management systems to schedule and confirm routing for customer shipments, minimizing delays and errors.
  • Maintain clear, professional written and verbal communication with customer service and customers' traffic departments to proactively address fulfillment needs.
  • Ensure accurate data entry and documentation so that order records reflect real-time status and support downstream customer satisfaction.

Innovation & Problem Solving (Limitless Entrepreneurial Spirit)

  • Apply problem-solving and analytical skills to identify and resolve routing discrepancies, staging conflicts, and order prioritization challenges before they impact fulfillment timelines.
  • Run and analyze Excel reports and spreadsheet data to surface insights that improve routing efficiency and support operational decision-making.
  • Leverage warehouse management systems such as Manhattan Active and transportation management systems to optimize order flow and routing processes.
  • Continuously seek opportunities to improve documentation, reporting, and communication workflows that drive efficiency across the shipping and routing operation.

Ownership & Execution (Determined & Relentless Mindset)

  • Accurately prepare and maintain shipping and routing documents, ensuring all records are complete, organized, and updated in a timely manner.
  • Manage shifting workloads with flexibility, including the ability to work overtime and adjust schedules during peak volume periods as needed.
  • Perform physical tasks associated with a warehouse environment, including extended periods of standing and walking, and the ability to regularly lift and/or move up to 50 pounds.
  • Execute all assigned responsibilities with strong attention to detail, including data entry, order tracking, and other related duties required to support shipping and routing operations.

AI & DIGITAL CAPABILITY

We are building a future-ready organization. This role is expected to:

  • Apply AI and technology to improve efficiency, quality, and outcomes
  • Use data and digital tools to inform decisions and enhance performance
  • Demonstrate curiosity and adaptability in adopting new technologies and ways of working
  • Contribute to a culture of innovation and continuous improvement

CAPABILITIES & EXPERIENCE YOU BRING

Required Qualifications:

  • Basic to strong computer skills, including proficiency in Microsoft Suite applications (Word, Excel, Outlook); experience running and analyzing Excel reports required.
  • Working knowledge of warehouse management systems, such as Manhattan Active, preferred; ability to understand and navigate transportation management systems (TMS) is a plus.
  • Excellent written and verbal communication skills; strong bilingual (English/Spanish) communication skills strongly preferred.
  • Demonstrated problem-solving and analytical skills with great organizational ability and a proven record of updating and recording data accurately.
  • Ability to work in a warehouse environment with extended periods of standing and walking, and to regularly lift and/or move up to 50 pounds.
  • Flexibility to work assigned shifts, including overtime and peak volume periods; standard schedule is Monday–Friday, 8:00 am–4:30 pm.
  • Attention to detail with accurate data entry and documentation; familiarity with professional sports leagues and teams is a plus.

WORK LOCATION

Select the option below that matches this role, delete the other two, and fill in every highlighted field before posting.

On-site: Your work location will be onsite in Waxahachie, TX

Remote: As a fully remote role, the primary place of performance will be your residence or other approved remote location.

At Fanatics, we operate with a BOLD mindset—We Build Championship Teams, we're Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined & Relentless Mindset. If you're ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

At Fanatics, we operate with a BOLD mindset - We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

ABOUT US
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

ABOUT THE TEAM
Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).

At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:
· Build Championship Teams
· Obsessed with Fans
· Limitless Entrepreneurial Spirit
· Determined and Relentless Mindset

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