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Bilingual (Spanish) Operations Manager - Fairdale, KY

Fairdale, KY, United States

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

Bilingual Operations Manager

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day—building championship teams, obsessing over fans, acting with limitless entrepreneurial spirit, and delivering with a determined and relentless mindset.

As we continue to scale our global platform, the Bilingual Operations Manager will play a critical role in leading screenprint manufacturing operations and driving high-performance teams across facility departments.

ROLE OVERVIEW
The Bilingual Operations Manager is responsible for leading a screenprint manufacturing facility, directly overseeing supervisors and 100+ athletes across departments while partnering cross-functionally to drive operational excellence. This role serves as an advocate for both athletes and fans, leveraging bilingual communication to foster an inclusive, high-performing culture through active mentorship and constructive feedback. The Bilingual Operations Manager delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.

HOW WILL YOU DRIVE IMPACT
Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Team & Leadership Impact (Build Championship Teams)

Cross-Functional Leadership:

• Partner with cross-functional teams — including planning, quality, and fulfillment — to align manufacturing operations with broader facility and business goals.

• Serve as a bilingual bridge between leadership and frontline athletes, ensuring clear, consistent communication flows across all levels of the organization.

People Leadership:

• Provide direct leadership and development to supervisors, holding them accountable to performance standards while coaching them to grow as leaders.

• Lead, mentor, and engage 100+ athletes across facility departments, fostering a culture of accountability, belonging, and continuous improvement.

Fan & Customer Impact (Obsessed with Fans)

• Champion the fan experience by ensuring screenprint manufacturing operations consistently deliver high-quality, on-time product that meets the expectations of fans worldwide.

• Serve as an advocate for fans throughout the production process, making decisions that prioritize product integrity and brand standards.

• Identify and act on opportunities to improve throughput and quality, directly supporting the ability to fulfill fan demand at scale.

• Build a team culture that connects frontline athletes to the fan impact of their work, driving pride and purpose across the facility.

Innovation & Problem Solving (Limitless Entrepreneurial Spirit)

• Identify operational inefficiencies within the screenprint facility and champion data-driven solutions that improve throughput, quality, and cost.

• Encourage a culture of continuous improvement by empowering supervisors and athletes to surface ideas and experiment with better ways of working.

• Apply emerging tools, technologies, and automation opportunities to modernize facility operations and reduce manual dependency.

• Approach complex manufacturing and people challenges with creative problem-solving, adapting quickly when conditions change.

Ownership & Execution (Determined & Relentless Mindset)

• Own facility KPIs end-to-end — including productivity, quality, safety, and attendance — and drive accountability at every level of the operation.

• Report directly to the Senior Operations Manager or General Manager, providing clear and transparent updates on performance, risks, and opportunities.

• Execute operational plans with urgency and precision, ensuring department commitments are met even in high-volume or high-pressure environments.

• Model a relentless standard of excellence, holding yourself and your teams to the highest expectations while maintaining a respectful, people-first environment.

AI & DIGITAL CAPABILITY
We are building a future-ready organization. This role is expected to:
• Apply AI and technology to improve efficiency, quality, and outcomes

• Use data and digital tools to inform decisions and enhance performance

• Demonstrate curiosity and adaptability in adopting new technologies and ways of working

• Contribute to a culture of innovation and continuous improvement

CAPABILITIES & EXPERIENCE YOU BRING
Required Qualifications:

• Bilingual proficiency (English and Spanish) required, with demonstrated ability to communicate effectively with diverse teams in both languages.

• Proven experience leading manufacturing or distribution operations, including direct management of large frontline workforces (100+ employees preferred).

• Track record of developing and holding accountable a team of supervisors in a fast-paced, high-volume production environment.

• Strong understanding of screenprint or apparel manufacturing processes, quality standards, and production planning is highly preferred.

• Demonstrated ability to drive performance through mentorship, constructive feedback, and active floor presence — not just from behind a desk.

• Experience partnering cross-functionally with departments such as planning, quality assurance, human resources, and supply chain to deliver operational results.

• Ability to use data and operational metrics to identify trends, address gaps, and make informed decisions that improve facility performance.

WORK LOCATION


On-site: Your work location will be onsite in Fairdale, KY.


At Fanatics, we operate with a BOLD mindset—We Build Championship Teams, we're Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined & Relentless Mindset. If you're ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

At Fanatics, we operate with a BOLD mindset - We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

ABOUT US
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

ABOUT THE TEAM
Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).

At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:
· Build Championship Teams
· Obsessed with Fans
· Limitless Entrepreneurial Spirit
· Determined and Relentless Mindset

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