Back to jobs

AR Supervisor Collections

Tampa, FL, United States

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

ROLE OVERVIEW
Fanatics Commerce is seeking an experienced and results-driven AR Collections Supervisor to provide operational leadership across the Accounts Receivable Collections organization within the Invoice-to-Cash (ITC) function, overseeing a team of AR Collections Analysts and offshore/shared services associates responsible for assigned customer portfolios. This role is accountable for collection performance, aging and portfolio risk, escalation management, and consistent adherence to established processes, partnering closely with Sales, Finance, Customer Service, and Operations to resolve escalated account issues and mitigate financial risk. The AR Collections Supervisor delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.

HOW WILL YOU DRIVE IMPACT
Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Team & Leadership Impact (Build Championship Teams)

Cross-Functional Leadership:

• Partner with Sales, Customer Service, Billing, Deductions, Finance, and Operations to remove barriers to collection and ensure timely resolution of customer issues, driving alignment across the Invoice-to-Cash function.

• Participate in customer and internal escalation meetings to drive resolution of overdue balances and complex account issues, engaging subject matter experts and cross-functional stakeholders as needed.

• Support the effective integration and performance of offshore/shared services teams through ongoing communication, knowledge transfer, performance monitoring, and issue resolution.

People Leadership:

• Provide day-to-day supervision and operational oversight of AR Collections Analysts and offshore/shared services teams, establishing clear priorities, action plans, and accountability for results.

• Deliver coaching, feedback, training, and development to AR Collections Analysts to strengthen performance, technical capability, and individual accountability.

• Hold team members and shared services partners accountable for timely follow-up, accurate documentation, and adherence to established processes using standardized templates and reporting tools consistently across portfolio reviews and escalations.

Fan & Customer Impact (Obsessed with Fans)

• Provide oversight and direction on complex account reconciliations, disputes, deductions, payment discrepancies, and customer escalations, ensuring timely and professional resolution that protects customer relationships.

• Establish clear priorities and action plans ensuring appropriate team focus on high-value, high-risk, and delinquent customer accounts, including large retailers and strategic account relationships.

• Review significant collection risks, customer disputes, payment issues, and potential bad debt exposure, escalating to AR leadership with root cause analysis and a recommended resolution rather than an unresolved issue.

• Foster a culture of ownership, accountability, collaboration, urgency, and continuous improvement across the Collections organization to deliver consistent and reliable service to customers and internal partners.

Innovation & Problem Solving (Limitless Entrepreneurial Spirit)

• Identify recurring process gaps, operational inefficiencies, and root causes impacting collection performance, and partner with leadership and cross-functional teams to implement improvements.

• Use standardized organizational templates, documentation practices, and root cause analysis frameworks to bring discipline and consistency to every escalation and portfolio review.

• Leverage data, aging reports, dashboards, and collection activity metrics to proactively identify risk, surface trends, and build informed action plans that drive performance improvement.

• Support month-end and quarter-end collection activities, audit requests, and reporting requirements, contributing to continuous improvement of Invoice-to-Cash operations and processes.

Ownership & Execution (Determined & Relentless Mindset)

• Own collection performance against KPIs and service-level expectations, including delinquency reduction, aging performance, and collection effectiveness, reporting results and portfolio risk to AR leadership on a regular cadence.

• Monitor aging reports, dashboards, and collection activity to identify risk and trends, translating data into prioritized actions and accountable follow-through across the team.

• Monitor adherence to collection procedures, internal controls, documentation requirements, and established service-level agreements, ensuring consistent execution across onshore and offshore teams.

• Conduct regular portfolio and performance reviews with analysts and shared services teams to evaluate results, address barriers, and establish follow-up actions that drive measurable outcomes.

AI & DIGITAL CAPABILITY
We are building a future-ready organization. This role is expected to:
• Apply AI and technology to improve efficiency, quality, and outcomes

• Use data and digital tools to inform decisions and enhance performance

• Demonstrate curiosity and adaptability in adopting new technologies and ways of working

• Contribute to a culture of innovation and continuous improvement

CAPABILITIES & EXPERIENCE YOU BRING
Required Qualifications:

• Minimum 5+ years of Accounts Receivable, B2B Collections, Credit & Collections, or related Invoice-to-Cash experience in a high-volume environment, with previous experience directly supervising an AR or Collections team required.

• Strong understanding of B2B collections, aging management, account reconciliation, disputes, deductions, unapplied cash, and customer account resolution, with demonstrated ability to manage performance through KPIs, aging analysis, portfolio reviews, and corrective action plans.

• Experience managing complex customer portfolios involving large retailers, strategic accounts, or high-value customer relationships, with exposure to offshore/shared services team oversight strongly preferred.

• Strong analytical skills with the ability to identify trends, evaluate risk, and translate data into actionable priorities and performance improvement plans.

• Strong Microsoft Excel skills including PivotTables, VLOOKUP/XLOOKUP, filtering, formulas, and data analysis; experience with Dynamics 365, Oracle Fusion, Salesforce, NetSuite, or similar ERP/CRM platforms preferred.

• Demonstrated ability to coach employees, address performance gaps, and establish clear expectations and accountability in a fast-paced, high-volume environment.

• Excellent verbal and written communication skills with the ability to interact professionally with customers, cross-functional partners, shared services teams, and all levels of management.

Education:

• Bachelor's degree in Accounting, Finance, Business, Economics, or related field preferred.

WORK LOCATION

Hybrid: The primary place of performance of this role is the Company's office located in Tampa, FL subject to the Company's current hybrid work policy. This role currently requires in-office presence Tuesday, Wednesday, Thursday.

At Fanatics, we operate with a BOLD mindset - We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

ABOUT US
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

ABOUT THE TEAM
Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).

At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:
· Build Championship Teams
· Obsessed with Fans
· Limitless Entrepreneurial Spirit
· Determined and Relentless Mindset

By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy.

 

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Fanatics Commerce ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 07/31/2029

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.