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Lead Fulfillment Operations

Las Vegas, NV, United States

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

As we continue to scale our global platform, the Lead Fulfillment Ops will play a critical role in driving warehouse operational excellence and ensuring Athletes and Fans are set up to succeed every shift.

ROLE OVERVIEW
The Lead Fulfillment Ops serves as an Athlete advocate within Fanatics Commerce's fulfillment operations, engaging internal Athletes to support department goals and remove barriers that stand between the team and daily performance targets. Working under the direction of a Shift or Department Manager, this role directs workflow, supports the orientation and training of new hires, and partners hands-on with a team of 25–30 workers to deliver consistent production results. The Lead Fulfillment Ops delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.

HOW WILL YOU DRIVE IMPACT
Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Team & Leadership Impact (Build Championship Teams)

Cross-Functional Leadership:

• Partner with Shift Managers and Department Managers to align on workflow priorities, shift goals, and performance targets across functional areas.

• Identify operational barriers affecting Athletes and functional teams, escalating and resolving issues in real time to keep the shift on track.

People Leadership:

• Oversee and support a team of 25–30 Athletes, providing day-to-day direction, motivation, and accountability to drive individual and collective production success.

• Support the orientation and training of new-hire Rookies, ensuring they are set up with the knowledge and tools to meet performance expectations from day one.

Fan & Customer Impact (Obsessed with Fans)

• Ensure daily production and fulfillment output meets shift goals so that fans receive their orders accurately and on time.

• Work hand-in-hand with Athletes to maintain quality and throughput standards that directly support the fan experience.

• Uphold Fanatics' Code of Conduct and Core Values, modeling the behaviors that reflect a commitment to both teammates and fans.

• Communicate clearly and proactively with team members and supervisors to resolve issues before they impact fan-facing outcomes.

Innovation & Problem Solving (Limitless Entrepreneurial Spirit)

• Identify and surface operational barriers quickly, applying sound judgment and problem-solving skills to resolve them without waiting for step-by-step instruction.

• Operate computerized scanning equipment and PC-based programs to track, manage, and optimize workflow in real time.

• Seek continuous improvement opportunities within the shift, recommending process adjustments to the Shift or Department Manager as appropriate.

• Adapt readily to changing priorities, workloads, and tools in a fast-paced warehouse environment.

Ownership & Execution (Determined & Relentless Mindset)

• Direct workflow as established by the Shift or Department Manager, maintaining accountability for shift-level goals and ensuring execution stays on plan.

• Demonstrate strong initiative by moving proactively onto further tasks with or without explicit instruction, keeping the team moving forward at all times.

• Maintain reliable attendance and punctuality, setting the standard for the Athletes on the team.

• Perform additional duties as assigned, remaining flexible and committed to supporting overall department operations.

AI & DIGITAL CAPABILITY
We are building a future-ready organization. This role is expected to:

• Apply AI and technology to improve efficiency, quality, and outcomes

• Use data and digital tools to inform decisions and enhance performance

• Demonstrate curiosity and adaptability in adopting new technologies and ways of working

• Contribute to a culture of innovation and continuous improvement

CAPABILITIES & EXPERIENCE YOU BRING
Required Qualifications:

• Demonstrated ability to oversee and support a team of 25–30 workers in a warehouse or fulfillment environment, directing workflow and holding team members accountable to daily performance standards.

• Strong communication and interpersonal skills, with the ability to relay instructions clearly and build effective working relationships across all levels of the operation.

• Strong organizational skills with the ability to multitask and manage competing priorities in a fast-paced, high-volume environment.

• Proven problem-solving ability and the initiative to identify barriers and drive resolution with minimal supervision.

• Ability to operate computerized scanning equipment and PC-based programs used in warehouse management and production tracking.

• Ability to stand 8–10 hours per day, lift up to 25 lbs frequently, and walk up to 10 miles daily in a warehouse environment.

• Flexibility to work varying schedules, including overtime as needed, in support of shift and departmental goals.

At Fanatics, we operate with a BOLD mindset - We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

ABOUT US
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

ABOUT THE TEAM
Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).

At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:
· Build Championship Teams
· Obsessed with Fans
· Limitless Entrepreneurial Spirit
· Determined and Relentless Mindset

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