Social & Community Moderator Specialist - (Remote)

About Us

Job Summary

We’re looking for a sports-obsessed, internet-native Social & Community Specialist to help grow and deepen Fanatics Sports & Casino’s presence across the social community forums where sports fans spend their time.

This role will serve as a key member of the Organic Social team, with a focus on Discord, Reddit, X, Facebook Groups, and other emerging community platforms. You’ll be responsible for the day-to-day management, moderation, programming, and participation that turn audiences into active communities.

As Fanatics brings sportsbook, prediction markets, and casino together in one all-in-one experience, you’ll help develop a holistic community strategy that gives fans more reasons to engage with the brand beyond individual products or campaigns.

You’ll be equal parts community operator, social programmer, moderator, and sports fan — identifying conversations worth joining, creating programming that gets people talking, and bringing valuable insights back to the broader business.

What You’ll Do

• Own day-to-day community programming across Discord, Reddit, X, Facebook Groups, and other relevant community spaces.
• Develop and maintain an always-on community calendar spanning conversations, recurring programs, activations, AMAs, giveaways, cultural moments, and sports tentpoles.
• Be an active and authentic participant in online sports communities, joining conversations rather than simply broadcasting content.
• Moderate and manage Fanatics-owned communities, helping establish a welcoming, engaging, and distinctly Fanatics voice.
• Identify emerging conversations, trends, memes, fan behaviors, and community moments and turn them into timely programming and content opportunities.
• Develop community-first tactics to support major sports moments, campaigns, product launches, promotions, and tentpole events.
• Create recurring community franchises and experiences that give fans a reason to return and participate.
• Serve as a bridge between Fanatics and the sports community, surfacing fan sentiment, feedback, trends, and product opportunities to internal teams.
• Partner with the broader Organic Social team to translate community conversations and insights into content across social platforms.
• Collaborate cross-functionally with Marketing, Brand, Product, CRM, VIP, Responsible Gaming, and other teams to incorporate community perspectives into broader initiatives.
• Track community health, engagement, growth, and participation and use those insights to continuously improve programming.
• Help identify and test new platforms, communities, and emerging opportunities where Fanatics Sports & Casino can authentically participate.

What You Bring

• 3–5+ years of experience in social media, community management, social programming, or a related field, preferably within sports, sports betting, gaming, entertainment, or media.
• Hands-on experience managing or growing communities across platforms such as Discord, Reddit, X, Facebook Groups, or similar online communities.
• A deep understanding of sports culture, sports fans, betting culture, internet culture, and how communities behave online.
• A strong instinct for what makes people participate in a conversation — and the ability to turn that instinct into compelling community programming.
• Experience with social moderation, community guidelines, escalation processes, and managing conversations in fast-moving environments.
• Strong written communication skills and the ability to adapt the brand voice to different platforms and communities.
• A proactive, highly collaborative approach and the ability to operate independently in a fast-paced environment.
• Strong organizational skills and the ability to manage multiple community programs, conversations, and initiatives simultaneously.
• A genuine passion for sports and a 24/7 curiosity about what fans are talking about online.

Additional Requirements

• Willingness to travel occasionally for events, activations, and team offsites.
• Must be comfortable working nights, weekends, and non-traditional hours as needed around major sporting events and tentpoles.

For information about our benefits, please visit https://benefitsatfanatics.com/

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