New

IT Infrastructure Director

Gardena, California, United States

The Company:

Faraday Future (FF) is a California-based mobility company, leveraging the latest technologies and world’s best talent to realize exciting new possibilities in mobility. We’re producing user-centric, technology-first vehicles to establish new paradigms in human-vehicle interaction. We’re not just seeking to change how our cars work – we’re seeking to change the way we drive. At FF, we’re creating something new, something connected, and something with a true global impact.

Your Role:

The IT Infrastructure Director will oversee the organization's IT infrastructure and lead the IT Support team, ensuring seamless technical support and system operations. This role involves building and maintaining the hardware and software systems, troubleshooting issues, storage, virtualization and managing a team to provide timely IT assistance to all employees. The team ensures that the underlying technology foundation is secure, reliable, and scalable to meet the needs of company IT operations.

Key Responsibilities:

 IT Administration:

  • Infrastructure Management: Maintain servers, networks, and systems to ensure optimal performance.
  • Troubleshooting: Resolve hardware and software issues efficiently.
  • IT Security: Monitor system security, ensuring data integrity and protecting against threats.
  • Backup and Recovery: Regularly backup systems and data, ensuring recovery when needed.
  • IT Support: Provide technical support and respond to IT-related inquiries.
  • Install, configure, and troubleshoot operating systems and software applications
  • Help define and refine security stack and security tool, policies, procedures and framework
  • Set up and maintain computer networks, including LAN and VPN connections
  • Provide technical support to stakeholders for software and network-related issues
  • Secure desktop, network and server environments
  • Monitor network performance and ensure system availability and reliability
  • Collaborate with team members to resolve complex technical issues
  • Maintain accurate documentation of IT support activities
  • Assist in the procurement and setting up of new IT equipment

Helpdesk Management:

  • Develop and maintain IT service desk guidelines, metrics, and KPIs.
  • Manage incident and request handling.
  • Supervise service desk staff, ensuring operational coverage 24/7.
  • Report on service trends and customer feedback to leadership.
  • Triage, track, and tackle escalated help desk tickets like a pro
  • Partner on network activities and rollouts across the organization
  • Maintain and enforce a ticketing system for requested work for oneself as well as team members. Handle escalated help desk requests and ensure timely resolutions
  • Provides timely triage of technology issues that are owned by IT.
  • Document IT systems, procedures, and processes
  • Conduct training for staff on tools and technology usage
  • Conduct periodic Active Directory and Exchange audits
  • Partner with the Cybersecurity team to maintain compliance and awareness
  • Support hardware, software, and network troubleshooting (Mac, Windows, Linux)
  • Maintain IT inventory and ensure systems are up to date and secure
  • Oversee and support the maintenance of servers, workstations, enterprise equipment, other endpoints, and networking infrastructure
  • Oversee system upgrades, software rollouts, and routine maintenance
  • Assist with new deployments / decommissions of Enterprise IT applications.
  • Manage and guide the helpdesk team to ensure timely resolution of support tickets.
  • Maintain high customer service standards and address any service concerns.
  • Track and analyze helpdesk metrics to improve efficiency.
  • Handle complex issues and escalate as necessary.

Basic Qualifications:

  • Bachelor’s degree in computer science or related field
  • 15+ years in IT administration, system and user support, with at least 2 years in a leadership role.
  • Proven experience to manage and leading small support.
  • Solid understanding of networking fundamentals (routing, switching, firewalls).
  • Strong knowledge of: Microsoft 365, Google Workspace, JAMF, Intune, Active Directory, scripting (Python, Java, PowerShell), Mac, Windows, and Linux environments
  • Experience managing ticketing systems and issue tracking
  • Solid understanding of hardware, networking, operating systems, and common business applications
  • Strong troubleshooting and interpersonal skill
  • Proficiency in Windows Server administration, deployment, troubleshooting and environment
  • Ability to provide support for both Windows and Mac OS environments
  • Strong organizational, problem-solving, and communication skills in dynamic, cross-functional fast-paced environments

Preferred Qualifications:

  • Knowledge of Linux distributions (e.g., Ubuntu, Red Hat Enterprise Linux (RHEL), CentOS) and Unix-like operating systems (e.g., Solaris, FreeBSD, AIX)
  • Mastery of shell scripting (e.g., Bash, Zsh) for automation, task scheduling, and system management.
  • Working knowledge of server hardware components, including CPUs, RAM, storage (RAID), and physical server racks. Able to diagnose and troubleshoot hardware issues and perform routine maintenance.
  • Application Management: Experience in installing, configuring, and maintaining various business-critical applications on servers, such as databases (SQL Server), web servers (Apache, Nginx), and email servers.
  • Relevant IT certifications (CompTIA, ITIL, etc.) are a plus.

Salary Range:

($200K-$250K DOE) plus benefits and incentive plans

 Perks + Benefits

  • Healthcare + dental + vision benefits (Free for you/discounted for family)
  • 401(k) options
  • Casual dress code + relaxed work environment
  • Culturally diverse, progressive atmosphere

Faraday Future is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Create a Job Alert

Interested in building your career at Faraday Future? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Faraday Future’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.