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Customer Success Manager
Brooklyn, New York, United States
Our established construction firm is growing its clientele, and we have an excellent opportunity for an experienced Account Executive to join our team of professionals. The ideal candidate will have previous experience in construction project management, be organized, motivated, detail-oriented and driven. We are offering a competitive salary commensurate with experience, along with an outstanding benefits package. This is the perfect opportunity to build a career at a leading residential construction firm.
Responsibilities
- Communicating with clients and gathering information about a project's scope, budgets and timelines
- Meeting with other executives to discuss clients' project goals, progress and outcomes
- Developing budgets and timelines for clients and the company they work for
- Coordinating teams to meet project milestones
- Assembling new teams to meet clients' or businesses' goals
Qualifications
- Strong written and verbal communication skills
- Ability to confidently make cold calls to build pipelines
- Planning and closing skills
- Organization skills
- Time management skills
- Experience with customer relationship management (CRM) tools
- Ability to learn and adapt quickly
- • Knowledge of best practices in customer service and retention as well as industry and product knowledge
• Proficient with applicable software applications
• Strong written and verbal communication
• Active listening and the ability to determine what customers need
• Analytical and problem-solving skills
• Ability to instruct and educate clients on products and services
• Leadership and motivational abilities
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
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