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Transportation Coordinator (Delivery Fleet) - Temp

Remote - US

Company Overview 

Farmers Business Network (FBN) is on a mission to power the prosperity of family farmers and rural communities around the world, transforming how the world farms with an integrated, technology-enabled agricultural platform.

We offer high ROI farm inputs, fintech and sustainability products and services powered by network data, and farm-tested insights from our global farmer community.  Our platform helps FBN members make confident decisions to ensure the economic viability of their farms, while also empowering them to be a part of the solution as the global community confronts its most pressing issues: providing food security for a growing population, transitioning to more sustainable agriculture, and responding to climate change.

We are a dynamic, innovative, and mission-driven AgTech company that offers competitive compensation and benefits as well as boundless career mobility. We are backed by top investors, including Fidelity, ADM, Google Ventures, Kleiner Perkins, DBL Partners, T Rowe Price and Temasek. We have been featured in these articles by the Wall Street Journal and Forbes, and were also named "One of the 50 Most Innovative Companies in the World" by Fast Company Magazine.

Position Overview
The Temporary Transportation Coordinator will report to the Manager of Transportation and Logistics  and play a critical role in managing FBN Fleet performance, monitoring deliveries, closing loads, and ensuring communication flows smoothly between the FBN drivers, the transportation team, and other internal stakeholders. In this role, you will be directly interacting with customers and drivers to ensure the smooth execution of deliveries and address any issues. This role is essential to maintaining operational efficiency, particularly during our busy season, by ensuring timely deliveries and accurate payments.

Key Responsibilities

  • Monitor, review and resolve any proof of delivery collection of paper work related to transportation loads, collaborating with all sites and drivers.
  • Review transportation paperwork for accuracy and finalize loads within the TMS.
  • Proactively manage deliveries in progress, ensuring on-time arrivals and addressing any potential issues.
  • Communicate directly with customers to confirm & adjust deliveries timing and resolve delivery concerns.
  • Analyze transportation data in spreadsheets and take on ad-hoc projects related to deliveries, delivery dates, and payment issues.
  • Assist with any fleet maintenance and rentals needed.
  • Investigate and resolve delivery issues in TMS and with carriers, while partnering with the Customer Experience team to address customer concerns.



Skills and Qualifications

  • Strong time management and organizational abilities.
  • Detail-oriented with the ability to work independently.
  • Excellent problem-solving skills.
  • Strong interpersonal and communication skills to build effective internal and external relationships.
  • Comfortable communicating directly with customers, farmers, and drivers.
  • Adaptability to new technologies and evolving responsibilities.

Preferred Experience

  • 2-4 years of experience working in customer service related field
  • 2-4 years of experience in transportation management.
  • Experience with TMS software (E2Open preferred).
  • Experience with NetSuite (preferred).
  • Experience with Salesforce (a plus).
To understand the physical demands of this job, please click this link and refer to Template B
 
The following represents FBN's reasonable estimate of the US national average base salary range for this role based on market data and placement of internal employees: $21-$27/hr. This salary range may vary based on geography and the higher cost of labor in some metropolitan areas. 
 
Beyond Base Pay, FBN also offers all full-time/permanent employees competitive total compensation packages that include equity compensation (dependent upon job level), incentive/bonus plans (dependent upon position), paid holidays plus an additional floating holiday, work flexibility including paid time off and remote work if your role is eligible, parental leave, benefits including but not limited to: medical, dental, vision, wellbeing, short & long term disability, life insurance, 401k, HSA employer contributions, and more.
 
FBN is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. FBN considers qualified applicants with criminal histories, consistent with applicable federal, state and local law.
 
We participate in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program here.
 
FBN is also committed to providing reasonable accommodations to the known limitations for qualified applicants with disabilities and disabled veterans in our job application process. If you need assistance to complete this form or participate in an interview, please let us know.

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