Back to jobs
New

Senior Manager, Payment Operations

Belfast, NI or Dublin, Ireland

Company Overview:

FastSpring is the trusted ecommerce platform, partnering with software and SaaS companies globally to enhance product sales and foster global competition. With over 10 million transactions annually for 3,500+ companies across 200 countries, our platform supports transactions in every major currency. Recognized for workplace excellence and backed by AKKR, we maintain profitability and a diverse, inclusive culture. Join us to grow and innovate in a globally-minded, customer-focused environment.

Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with offices in Amsterdam, Belfast and Halifax.

Position Overview: 

We are looking for a Senior Manager of Payment Operations to lead a global team focused on delivering an efficient and seamless payment experience for FastSpring sellers and their customers. This role oversees critical payment operations, including payment research, ticket management, monitoring payment methods and partners, and addressing anomalies in the payment flow. 

By optimizing processes, enhancing customer satisfaction, and ensuring secure, reliable transactions, this role directly supports the company’s mission to empower sellers and drive growth. As a leader, you will play a pivotal part in fostering a diverse and collaborative work environment, ensuring every team member feels valued and contributes to FastSpring's success.  This position reports to the VP, Payment Operations.

Responsibilities & Goals:

  • Team Leadership & Development:
    • Lead and manage a small but dynamic global team focused on payment operations.
    • Provide guidance, coaching, and performance management to ensure team members are empowered, motivated, and working towards business objectives.
    • Foster a collaborative environment and facilitate knowledge sharing across the team and the broader organization.
  • Payment Operations Management:
    • Oversee and manage all global payment methods and systems, ensuring timely and accurate processing of payments for both buyers and sellers.
    • Monitor, research, and optimize payment flows to reduce friction and enhance the user experience, proactively identifying areas for improvement.
    • Collaborate with internal teams (e.g., Product, Engineering, Finance) and external partners to troubleshoot and resolve payment-related issues.
  • Monitoring & Anomaly Detection:
    • Regularly monitor all payment partners and payment methods for anomalies, disruptions, or potential fraud risks.
    • Leverage systems for real-time monitoring, detection, and alerting for payment issues or discrepancies.
    • Develop and maintain processes for investigating and resolving payment anomalies, working with stakeholders to mitigate risks.
  • Partnership Management:
    • Build and maintain strong operational relationships with external payment providers and partners, ensuring high-quality service and performance.
    • Continually assess payment partner performance to ensure partner operational service levels are met.
  • Compliance & Risk Management:
    • Partner with internal and external resources to ensure payment operations comply with global regulations and industry standards, including data security and anti-fraud measures.
    • Work closely with the leadership and security team to stay abreast of regulatory changes that could impact payment operations.
  • Data Analysis & Reporting:
    • Research internal and external inquiries providing a clear and concise explanation of the topic at hand.
    • Analyze payment data and trends to drive continuous improvement in payment processes, efficiency, and user experience.
    • Prepare and present regular performance reports on key metrics (e.g., payment success rates, processing times, chargebacks) to senior leadership.
  • Continuous Improvement & Innovation:
    • Stay up-to-date with emerging trends and technologies in the payments industry, bringing innovative solutions to enhance payment efficiency and user experience.
    • Identify opportunities to streamline payment processes, improve automation, and reduce operational costs.

Experience & Qualifications:

  • Experience:
    • 7+ years of experience in eCommerce payment operations, with at least 3 years in a leadership role managing a team.
    • In-depth understanding of global payment systems, payment gateways, and processing methods (credit cards, alternative payment methods, wallets, etc.).
    • Strong background in detecting and resolving payment anomalies, fraud detection, and risk management.
  • Skills:
    • Proven ability to lead, manage, and develop cross-functional teams across different regions.
    • A high-level of customer empathy and the ability to advocate for our clients.
    • Strong problem-solving skills with the ability to manage complex, time-sensitive situations.
    • Exceptional communication and interpersonal skills, with the ability to work effectively with customers, clients, and internal/external partners.
    • Excellent analytical and data-driven mindset, with proficiency in payment reporting and analysis tools.
    • Strong project management skills, with the ability to manage multiple initiatives and priorities simultaneously.
  • Knowledge:
    • Familiarity with global payment regulations, industry standards (PCI-DSS, PSD2, etc.), and security best practices.
    • Understanding of the buyer and seller experience, with a focus on optimizing payment flows and minimizing friction.
  • Preferred:
    • Experience with global payment service providers and payment gateways including APAC region.
    • Expertise in using payment monitoring and fraud detection tools (e.g., chargeback management, anomaly detection systems).

About the Company:

FastSpring is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer. Candidates are considered for employment with FastSpring without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, veteran status (specifically status as a disabled veteran, special disabled veteran, Vietnam Era veteran, recently separated veteran, armed forces service medal veteran, or other protected veteran) or other classification protected by applicable federal, state or local law.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...

Your privacy is important to us. Please review FastSpring's Applicant and Candidate Privacy Notice as it concerns your personal information.

Your personal data will be retained by the Controller for the duration necessary to evaluate your employment application.  Under the GDPR, you have the right to request access to your personal data, to request that your data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

 

Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in FastSpring’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.