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Senior Sales Engineer

Dublin
About the Company:
 
FastSpring is the world’s leading ecommerce platform for SaaS/Software, gaming, and digital product companies. Our product hosts over 10 million transactions per year, powering sales growth for more than 3,500 companies in over 200 countries, using every major currency. We pride ourselves on being an innovative company with an entrepreneurial culture, growth mindset, global influence, and profitable operations.
 
We are committed to building an inclusive work environment, and we invest in our employees by helping team members grow and develop professionally. We are developers, technologists, and business professionals who are globally-minded, customer-focused, and driven by constant innovation.
 
Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with offices in Amsterdam, Austin, Belfast and Halifax.

The Position: 

The Senior Sales Engineer partners with clients, FastSpring’s sales team, and internal stakeholders to support the sales cycle and lead new store implementations. This role is critical from pre-sales through site launch and the transition to operations and client success. The Senior Sales Engineer delivers clear, effective product demonstrations to both technical and non-technical audiences, communicates project status throughout the organization, and continuously improves the new client implementation experience.

This position reports to the Senior Director of Pre-Sales and Implementation and is based in Dublin, Ireland. Remote initially, possibly moving to a hybrid working model.

Responsibilities:

  • Lead technical sales presentations, design, and/or integration discussions in support of priority sales and business development opportunities.  
  • Serves as a liaison between Sales and Product, with the purpose of removing technology-related buying objections from prospects.  
  • Independently lead and coordinate all aspects of the client’s technical product evaluations, from integrating with FastSpring’s platform to helping prospective customers interpret data in the context of their environments.  
  • Architect and demonstrate seamless integrations between FastSpring and client systems.  
  • Lead integration of advanced FastSpring e-commerce services in support of optimizing top strategic accounts.  
  • Ensure total customer satisfaction with the customer's implementation experience.  
  • Prepare and present technical proposals and RFIs/RFP responses.  
  • Involved in determining the root cause of customer issues and assisting in corrective action.  
  • Collaborate with sales representatives to ensure all aspects of the sale are aligned. 
  • Assists in generating new business and ensures growth of existing accounts. 
  • Provides technical training to clients and communicates customer feedback for future product developments.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; and participating in professional societies.

Qualifications:

  • 5+ years of experience supporting SaaS, web application, or eCommerce technologies.
  • Strong front-end web development skills (HTML, CSS, JavaScript) required; experience with SPA frameworks (React, Vue) a (+).
  • Experience with back-end technologies and APIs (e.g., Node.js, Python, PHP); ability to support and integrate APIs.
  • Deep eCommerce domain knowledge, including checkout flows, payments, fulfillment, DRM, and analytics.
  • Experience in customer-facing technical roles (e.g., Sales Engineering, Customer Success, Technical Support, or Development), engaging both technical and executive stakeholders.
  • Highly organized and self-directed, able to manage priorities, coordinate complex meetings, and operate effectively with broad direction.
  • Proven problem-solver with a calm, customer-focused mindset, able to quickly learn new technologies and adapt to evolving needs
  • Bachelor’s degree in Engineering, Computer Science, Information Systems, or equivalent practical experience.

Tools & Technology:

  • Front-end: HTML, CSS, JavaScript Required; React or Vue (+)
  • Back-end / APIs: Node.js, Python, PHP; Postman or similar tools.
  • eCommerce & Analytics: Payment gateways, Google Analytics, Google Tag Manager
  • Productivity & Collaboration: Google Workspace
  • Business & Engineering Tools (nice to have): Salesforce, Gong, Jira, Confluence, Looker

Bonus Experience!

  • Payments industry experience
  • Familiarity with consultative sales methodologies (e.g., Selling Through Curiosity)

About the Company:

FastSpring is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer. Candidates are considered for employment with FastSpring without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, veteran status (specifically status as a disabled veteran, special disabled veteran, Vietnam Era veteran, recently separated veteran, armed forces service medal veteran, or other protected veteran) or other classification protected by applicable federal, state or local law.

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