Back to jobs

Payment Operations Specialist

Remote
About FastSpring:
 
FastSpring is how AI, SaaS, gaming, software, and digital product companies sell online in more places around the world. We handle all payment needs from checkout to taxes so you can go farther faster. 
 
Founded in 2005, we are a privately owned company headquartered in Santa Barbara with offices in Amsterdam, Austin, Belfast, Dublin, Halifax, and Singapore.

Payment Operations Specialist

Department: Payment Operations
Location: Remote
Reports To: Senior Manager, Payment Operations

Role Overview

The Payment Operations Specialist is responsible for overseeing daily payment operations across multiple processors and regions, with a focus on chargeback management, KPI tracking, and issue resolution for FastSpring’s network of over 2,500 sellers.

This is an entry-to-early-level role that combines operational execution with analytical learning. You’ll work closely with senior team members to manage chargebacks, monitor payment performance, investigate anomalies, and support cross-functional efforts to reduce risk and improve the seller experience.

Key Responsibilities

Chargeback & Payment Operations

  • Assist with the end-to-end chargeback process, including preparing and submitting representments under guidance from senior team members.
  • Monitor chargeback volumes, win rates, and related KPIs; flag trends or irregularities for further review.
  • Apply and continuously build knowledge of card network chargeback rules and evidence requirements.
  • Coordinate with sellers and internal teams to collect supporting documentation for dispute responses.
  • Monitor payment processor dashboards and alerts to identify potential issues or disruptions.

KPI & Trend Analysis

  • Track key payment and chargeback metrics (e.g., dispute volume, win rate, refund rates) using existing reports and tools.
  • Support analysis of trends and help identify potential drivers behind changes in performance.
  • Assist in preparing recurring reports and summaries for internal stakeholders.

Operational Support

  • Support Tier I–II payment-related inquiries from sellers and internal teams.
  • Investigate routine issues related to settlements, refunds, disputes, or processor behavior, escalating complex cases as needed.
  • Collaborate with Finance, Risk, Support, and Product teams to resolve issues and improve workflows.

Continuous Improvement

  • Help document and maintain standard operating procedures (SOPs) for chargebacks and payment operations.
  • Contribute ideas and feedback to improve processes, tooling, and reporting.
  • Share observations and insights with senior team members to support ongoing optimization efforts.

Qualifications

Required:

  • 1+ years of experience in payments operations, chargebacks, customer support operations, finance operations, or a related role.
  • Basic understanding of card payments and the chargeback/dispute lifecycle (hands-on experience preferred but not required).
  • Strong attention to detail and ability to follow documented processes.
  • Comfortable working with data, dashboards, and spreadsheets to track performance metrics.
  • Strong organizational skills and ability to manage multiple tasks.
  • Clear written and verbal communication skills.

Preferred:

  • Exposure to chargeback processing, payment processors, or merchant-of-record environments.
  • Experience in SaaS, digital goods, ecommerce, or fintech companies.
  • Familiarity with reporting or BI tools (e.g., Looker, Tableau, Excel/Google Sheets).
  • Interest in learning more about risk, fraud, and payment optimization.

 

Key Attributes

  • Curious, analytical, and eager to learn.
  • Detail-oriented with a strong sense of accountability.
  • Reliable team player who communicates clearly and asks good questions.
  • Comfortable working in a fast-paced, globally distributed environment.

Compensation: The annual base salary for this role is $63,570, with total on-target earnings of $68,655.60.

 

Consistent with FastSpring's values and applicable law, we provide the following information to promote pay transparency and equity. The base pay range below represents a good faith estimate of the low and high end base pay range for the listed position. This role may be eligible for the corporate bonus plan (or, if a sales role, a commission plan as defined in the sales incentive plan document). In addition, FastSpring provides a variety of benefits to employees. 

Estimated Base Pay Range

$63,570 - $63,570 USD

About the Company:

FastSpring is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer. Candidates are considered for employment with FastSpring without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, veteran status (specifically status as a disabled veteran, special disabled veteran, Vietnam Era veteran, recently separated veteran, armed forces service medal veteran, or other protected veteran) or other classification protected by applicable federal, state or local law.

AI Transparency Statement:

FastSpring may utilize artificial intelligence (AI) or automated tools during portions of the recruitment process to assist with operational and administrative activities, including candidate communications, scheduling, application organization, and interview documentation. These tools are designed to support efficiency and consistency within the hiring process. AI systems are not used as the sole determinant of hiring outcomes, and all employment decisions are made by qualified human reviewers. We are committed to responsible and fair hiring practices and continue to evaluate our use of technology accordingly.

Create a Job Alert

Interested in building your career at FastSpring? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...

Your privacy is important to us. Please review FastSpring's Applicant and Candidate Privacy Notice as it concerns your personal information.

Your personal data will be retained by the Controller for the duration necessary to evaluate your employment application.  Under the GDPR, you have the right to request access to your personal data, to request that your data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

Select...

Your privacy is important to us. Please review FastSpring's Applicant and Candidate Privacy Notice as it concerns your personal information.

Your personal data will be retained by the Controller for the duration necessary to evaluate your employment application.  Under the GDPR, you have the right to request access to your personal data, to request that your data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

 

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in FastSpring’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.