Business Operations

About Fay

Fay is a 3-sided AI platform redefining preventative care with a b2b2c business in a box. We’re one of the fastest growing companies in tech and the fastest growing company in wellness history. We combine clinical expertise with smart systems. The result? More affordable, effective care for the people who need it most.

Behind the platform is a Marvel team of builders deeply connected to the problem we’re solving. We pride ourselves on attracting superstar talent — the kind that’s driven the best growth-to-burn metrics since early Airbnb, Stripe, and WhatsApp. Those aren’t our words, though. That’s straight from our investors at General Catalyst, Forerunner, 1984, and Goldman Sachs.

If you're excited to build at the intersection of AI, healthcare, and real-world impact — we’d love to meet you.

About this Role

As an operations leader, you’ll build the foundation of a company capable of hyper-growth and scale. You’ll make product and operational decisions that impact the user and allow us to move quickly, while ensuring our most important stakeholders are given the best experience.

What you'll be doing:

• Own provider and patient success, being the voice of the company at critical moments for our brand
• Design external and internal products/tools to deliver best-in-class experiences for major stakeholders (e.g., providers, patients, partners)
• Drive revenue growth and profitability by identifying, prioritizing and executing on key opportunities for the business

Your skills & experience:

• 2+ years of experience at a fast-paced startup or in management consulting
• Strong quantitative and qualitative skills
• Passion for making nutrition care accessible for all

The best companies are made of the best people. There’s no shortage of work ahead, but we stay balanced and look forward to celebrating our wins as a team.
See our careers page here to learn more about working on our team.

Fay is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.