Chief of Staff to the CEO

About Fay

At Fay, our mission is to make nutrition a foundational pillar of preventative care, improving outcomes, accessibility, and affordability at scale. We're building AI-powered infrastructure to transform preventative healthcare. Think that's bold? We're just getting started.

Today, Fay is a three-sided marketplace connecting providers, patients, and payers to revolutionize preventative care delivery. Our b2b2c business-in-a-box solution empowers dietitians to deliver high-quality, affordable nutrition care, helps patients take control of their health, and enables payers to build healthier member populations. Nutrition is our starting point, not the finish line. The platform we're building will expand into new areas of preventative health and wellness as we grow.

We're proud to be one of the fastest-growing companies in healthtech, backed by category-defining investors like General Catalyst, Forerunner, 1984, and Goldman Sachs.

Ready to leverage AI-driven technology to transform preventative care and make a real-world impact on health? Let's talk.

About this Role

The Chief of Staff works directly alongside the CEO and the entire leadership team as their closest operational partner. You take things that are half-formed and get them across the line. You see what needs to happen before being asked. You handle the detailed, unglamorous work that keeps the most important things moving and you do it well, quietly, and with good judgment.

The best version of this role is nearly invisible: the CEO's time goes where it needs to go, the right people have the right information, problems are anticipated and get handled before they escalate, and the organization moves with more clarity and less friction because you're in it.

If that kind of work sounds meaningful to you, and if you find genuine satisfaction in making something complex feel manageable and being the person who just handles it, keep reading.

We are looking for someone with an MBA and meaningful operating experience who is ready to work at a pace and depth that most roles don't offer. The hours are real, the stakes are real, and the expectations are high. The person who is right for this will find that energizing.

The person who thrives here will come out the other side with a genuinely different professional range and a clear path toward running a meaningful part of this business. We will invest in where you go from here. That is the explicit design of this role.

What You'll Be Doing

CEO Operations & Strategic Prioritization

• Help drive the CEO's time, attention, and agenda to achieve results - managing what deserves access and protecting focus for the work that matters most
• Serve as a thought partner to the CEO on decisions large and small, offering clear analysis, a second perspective, and direct challenge when it's warranted
• Prepare and often lead briefings, analysis, decision memos, and strategic materials for internal and external audiences
• Manage a constant volume of competing priorities without losing precision or judgment

Strategy & Business Performance

• Drive the annual and quarterly planning cycles, including facilitating discussion, identifying gaps, and pressure-testing plans
• Own the tracking and reporting of company OKRs and key business metrics, and hold the leadership team accountable to follow-through
• Lead special projects and cross-functional initiatives that require both strategic clarity and operational execution
• Conduct deep-dive analyses on strategic questions and distill findings into clear recommendations

Leadership Team & Culture

• Prepare and facilitate leadership team meetings, offsites, and operating rhythms, ensuring the right conversations happen, decisions get made, and commitments are tracked
• Serve as the connective tissue between the CEO and the rest of the organization, translating priorities into action and surfacing issues before they become problems
• Lead culture-shaping initiatives: all-hands communications, recognition, and the moments that define how this company operates
• Identify and address organizational friction, the things that slow people down or create misalignment, and do something about it

Board & Investor Relations

• Support engagement with the board and investors and drive execution of preparation for board meetings and investor updates, synthesizing inputs across the business into a cohesive, well-structured narrative
• Develop genuine fluency in governance, investor dynamics, and the relationship between the board and company leadership

Your Skills & Experience

• MBA from a strong program, plus 3–7 years of meaningful operating and/or services experience - consulting, banking, private equity, a high-growth startup, or a combination
• You've already proven you can produce excellent work under pressure and drive outcomes, moving from strategy to execution and collaborate across a team to deliver.
• A clear, structured thinker who writes with precision and can communicate complex ideas simply, for a CEO, a board, or a cross-functional team
• Comfortable operating with significant autonomy in an environment that changes fast
• Exceptionally organized and proactive: you track everything and think three steps ahead on everything, close loops without being asked, and make complexity feel manageable to everyone around you
• Discreet and trustworthy: you will be inside conversations and relationships that require absolute confidentiality
• You hold strong views with humility: You push back when something isn't right, seek the input that needs to be heard, and make decisions with conviction while staying genuinely open to being wrong
• You care about what gets built, not who gets credit for building it. You're more interested in outcomes than recognition
• You take the mission seriously and take yourself lightly — you bring real skill and real commitment without making it heavy
• You're here because you want one of the most formative professional experiences available to you right now — not because you want balance, a prestigious title, or a safe next step

The best companies are made of the best people. There’s no shortage of work ahead, but we stay balanced and look forward to celebrating our wins as a team. We've got ambitious goals with a long road ahead, and we move together. We work hard, stay energized, and make time to celebrate the wins along the way.

See our careers page here to learn more about working on our team.

Fay is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.