Account Executive, Season Ticket Member Service

Job Title: Account Executive, Season Ticket Member Service

Reports to: Manager of Season Ticket Service

Department: Ticketing   

 

Job Summary:

FC Cincinnati is searching for an Account Executive, Season Ticket Member Service who will serve as an integral part of the sales and ticketing staff with a primary focus of supporting season ticket sales through season ticket member retention. This position will support all areas of sales and ticketing, through growing their book of business and prospecting for additional sales opportunities, and will report to the Manager of Season Ticket Service.

 

What You’ll Do:

• Collaborate with an existing team of Account Executives
• Primary individual focus of engaging designated FCC season ticket holders with the goal of retention through highest standards of customer service
• Engagement would include phone calls, personal visits, and one-on-one interactions through the course of the year, with a goal of one touchpoint with each member monthly. Position will be evaluated on designated sales, retention and membership goals on annual basis
• Assist in the development and execution of stewardship programming, events and rewards for season ticket holders and prospects
• Make recommendations for policies and procedures to improve processes for FCC ticket operations
• Assist in the day-to-day sales of group tickets, mini plans, new season tickets, and individual tickets
• Assist in the coordination and execution of face-to-face meetings for seat selection at TQL Stadium.
• Develop stewardship plan for all home FCC matches focused on season ticket holder recognitions, stewardship, and retention, with a goal of meeting with at least 10 members each match.

 

What You’ll Bring:

• “Make it happen” attitude
• Ability to develop productive and effective relationships both internally and externally
• Excellent verbal and written communication skills
• Excellent sales and customer service skills with proven negotiation skills
• Excellent organizational skills and attention to detail
• Strong ability to multi-task in a fast-paced working environment
• Strong team philosophy; proven ability to work positively, collaboratively and professionally within a team and across an organization

 

What You’ll Need:

• High School Diploma required
• Bachelor’s degree in Business, Business or Sports Administration, or related field preferred
• 2+ years of comparable work experience in customer service, inside phone sales, or related experience required
• Strong computer skills including proficiency in Microsoft Office Suite
• Must be fully vaccinated for COVID-19 and provide verification of vaccination prior to start date
• Ability to work outside of regular business hours including but not limited to weekends and holidays as required by the FCC game schedule, special events, and projects

 

Why You’ll Love FCC:

• Generous paid time off and holiday time
• Medical, Dental, Vision, Life Insurance, 401k plan with company match
• Short-Term & Long-Term Disability Insurance
• Maternity & Paternity Leave and Family Building Benefit
• Employee Assistance Program and free subscription to the Calm App
• Discount off merchandise in the FCC team store
• Community volunteer opportunities
• Professional development and Frequent team building opportunities
• Employee recognition programs and referral programs
• Opportunity for complimentary staff tickets to home FC Cincinnati matches

 

About FCC

Founded in 2015, FC Cincinnati is a Major League Soccer team based in Cincinnati, Ohio. After achieving significant growth and success in the United Soccer League, the team joined MLS in 2019. FCC won the 2023 Supporters’ Shield – the annual award given to the team with the most points in the regular season – and clinched a spot in the 2023 MLS Playoffs for the second straight year. With a diverse ownership group with strong ties to Cincinnati, the club strives to unite the community both on and off the pitch through FCC Foundation, and its dedication to improving the lives of children through soccer and those in the West End Community . FC Cincinnati are committed to ongoing growth and recognizing the vital importance of company culture. The club’s DNA code, created by the staff for the staff, is actively implemented every day. FCC have been recognized locally and nationally as one of Sports Business Journal’s Best Places to Work in Sports 2023, named to the Honor List as one of “75 Great Sports Companies to Call Home.”; on the Business Courier’s Fast 55 as one of Greater Cincinnati’s fastest growing private companies; and named to The Enquirer’s Top Workplaces 2024.

Learn More!

TQL Stadium: learn more

Mercy Health Training Center: learn more

MLS NextPro:  learn more

 

FC Cincinnati is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.