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Deputy Program Manager

Springfield

FEDITC, LLC is a fast-growing business supporting DoD and other intelligence agencies worldwide. FEDITC develops mission critical national security systems throughout the world directly supporting the Warfighter, DoD Leadership, & the country. We are proud & honored to provide these services.

Overview of position:

FEDITC is seeking a Deputy Program Manager to work in Springfield, VA

The Deputy Program Manager serves as the second senior contractor management official for NCCS 2.0 and supports the Program Manager in directing day-to-day program execution across all SOW areas and Task Orders. The DPM provides operational leadership and management oversight across the geographically distributed NCCS workforce, with particular emphasis on staffing, service delivery, performance management, cybersecurity operations, issue escalation, reporting, subcontractor coordination, transition, and continuity of operations.

The DPM acts on behalf of the Program Manager as required to maintain continuity of management and provides leadership during operational incidents, workload surges, staffing changes, and other mission-critical events.

A United States Citizenship and an active Top Secret / SCI DoD Security Clearance is required to be considered for this position.

This is an upcoming opportunity contingent on contract award.

Responsibilities:

  • Assist the PM in directing overall NCCS 2.0 program and Task Order execution across all SOW areas.
  • Serve as the PM's principal deputy and provide management continuity during the PM's absence or when simultaneous operational requirements require delegated leadership.
  • Coordinate daily operations across network, cloud/platform, cybersecurity, service management, field engineering and supporting functions.
  • Monitor operational staffing and ensure Tier 1/Tier 2 coverage and designated Tier 3 support are aligned with Task Order requirements.
  • Manage day-to-day workforce activities involving staffing levels, schedules, vacancies, leave/backfill requirements, EOD processing, clearances, suitability, certifications and personnel realignment.
  • Coordinate with recruiting, security, HR, corporate operations, subcontractors and Task Order leads to maintain required staffing levels.
  • Support management of the contractor's geographically distributed workforce, including NCR, DC1 and other DHS Component operating locations established by Task Orders.
  • Coordinate surge staffing and short-notice resource requirements, including fly-away team readiness and deployment support.
  • Monitor SLA/KPI performance, incident trends, service levels, staffing metrics, risks, issues and corrective actions and elevate significant concerns to the PM.
  • Coordinate escalations involving Tier 1/Tier 2 operations and designated Tier 3 SMEs and ensure issues receive appropriate management attention.
  • Support oversight of subcontractors and teaming partners and track their staffing, performance and contractual commitments.
  • Assist with budget management, labor utilization, financial tracking, invoicing support, ROM development, ODC tracking and Task Order financial reporting.
  • Coordinate inputs to Monthly Progress Reports, Monthly Financial Reports, staffing reports, performance metrics and other contract deliverables. The SOW requires monthly reporting covering areas including incident/problem management, configuration and asset management, service management, performance metrics, engineering progress, hardware/software inventories and change/availability management.
  • Maintain program risk, issue, action-item, staffing, deliverable and performance trackers and ensure corrective actions are driven to closure.
  • Support development and execution of Transition-In, Transition-Out, Business Continuity, Disaster Recovery, COOP, Staffing, Communications and Continuous Service Improvement plans.
  • Coordinate recurring program meetings, operational reviews and customer engagements and ensure actions are documented, assigned and completed.
  • Promote standardized processes, documentation, knowledge management and institutional knowledge transfer across the workforce.
  • Mentor Task Order leads, operational managers and Tier 1/Tier 2 personnel and coordinate senior SME reach-back for technically challenging requirements.
  • Support implementation and continuous improvement of ITIL v4, CMMI for Services, NIST CSF and applicable DHS service-management and cybersecurity processes.
  • Maintain awareness of cybersecurity incidents, major network outages, service degradations and operational risks and coordinate management response/escalation when necessary.
  • Support the PM in maintaining positive relationships with DHS OCIO/CISOD leadership, Components, subscribers, CO/COR and technical stakeholders.
  • Perform other management responsibilities delegated by the PM consistent with the NCCS 2.0 SOW and individual Task Orders.

Experience/Skills:

  • Minimum of 5 years of overall cybersecurity management experience.

Preferred Experience

  • Experience supporting large Federal cybersecurity/IT programs; SOC/NOC or 24x7 operations; workforce and subcontractor management; service-level management; incident escalation; staffing and clearance coordination; financial reporting; ITIL/service management; transition; continuity operations; and geographically distributed technical teams.

Certifications:

  • Certified Information Systems Security Professional (CISSP)

Clearance:

  • Active Top Secret/ SCI Security Clearance is required
  • Must be a United States Citizen 
  • Maintain applicable security clearance(s) at the level required by the client and/or applicable certification(s) as requested by FEDITC and/or required by FEDITC’S Client(s)/Customer(s)/Prime contractor(s).

Benefits:

  • PTO
  •  Holiday Pay
  • 401K with a 4% Match
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Group Life & AD&D
  • Voluntary Life AD&D
  • Short-term Disability
  • Long-Term Disability
  • Health Savings Account
  • Flexible Spending Account (Health and Dependent)
  • Critical Illness Insurance
  • Accident Insurance
  • Hospital Indemnity Insurance
  • Employee Assistance Program (EAP)

Pay Range (Virginia):

$155,000 - $195,000 USD

FEDITC, LLC. is committed to fostering an inclusive workplace and provides equal employment opportunities (EEO) to all employees and applicants for employment. We do not employ AI tools in our decision-making processes. Regardless of race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, FEDITC, LLC. ensures that all employment decisions are made in accordance with applicable federal, state, and local laws. Our commitment to non-discrimination in employment extends to every location in which our company operates.

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DISCLOSURE FEDITC, LLC (“the Company”) may request, for employment purposes, a background check (also known as a consumer report) and/or an investigative consumer report on you from Sterling, a consumer reporting agency. This report may include information about your character, general reputation, personal characteristics, mode of living, employment history, education history, criminal records, credit history (if applicable), driving record (if applicable), and other relevant background information, to the extent permitted by law. If an investigative consumer report is obtained (which may involve personal interviews with sources such as neighbors, friends, or associates), you have the right to request a written summary of the nature and scope of the investigation. The report may be used in whole or in part for the purpose of evaluating your eligibility for employment, promotion, reassignment, or retention as an employee. This disclosure is provided in accordance with the Fair Credit Reporting Act (FCRA) and other applicable federal, state, and local laws. AUTHORIZATION I have read and understand the above Disclosure. By acknowleding with a Yes answer below, I hereby voluntarily authorize FEDITC, LLC to obtain consumer reports and/or investigative consumer reports about me from Sterling, and to consider this information when making decisions related to my employment. I understand that this authorization is valid for the duration of my employment, to the extent permitted by law, and may be used to obtain updated reports throughout my employment. I also understand that I have the right to request a copy of the report and the “Summary of Your Rights Under the Fair Credit Reporting Act.”

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California Applicants Privacy Notice: In accordance with the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), personal information submitted in connection with your application will be collected and processed for recruitment, employment, and legal compliance purposes. Please request a copy of FEDITC's California Applicant Privacy Notice Policy for details regarding the categories of information collected, how information is used, and your privacy rights under California law from Privacy@feditc.com. 

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As set forth in Federal IT Consulting (FEDITC)’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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