Senior UX Researcher

Federato is on a mission to defend the right to efficient, equitable insurance for all. We enable insurers to provide affordable coverage to people and organizations facing the issues of today - the climate crisis, cyber-attacks, social inflation, etc. Our vision is understood and well funded by those behind Salesforce, Veeva, Zoom, Box, etc.

Federato is the only AI-native platform that spans the full policy lifecycle and changes the way insurance work gets done. Better decisioning is built-in, not bolted on: insurers' unique portfolio goals, strategies, rules, and appetite are part of the workflow so underwriters win the right deals, faster. From the moment a submission hits an underwriter’s inbox, AI is put to work, triaging submissions with a focus on high-appetite business, delivering real-time feedback on the portfolio, and consolidating workflows into a single proven system. Federato drives better business outcomes.

The Product Design and Research Team
Imagine stepping into an industry as old as insurance and redefining how it works from the ground up. That’s what we do at Federato—design software that feels like a secret weapon for underwriters.  Our team of designers and researchers tackle intricate, high-stakes problems with a blend of speed and craft. Armed with AI, we’re not just modernizing insurance; we’re making a lasting mark on an industry that directly shapes people’s lives.

Role Overview

As a UX Researcher at Federato, you’ll play a critical role in shaping the experience of a category-defining platform, reporting to the Research Manager. You’ll partner closely with product, design, and engineering teams to uncover user insights that drive confident, user-centered decisions across the product lifecycle. This role is ideal for a curious and adaptable researcher who enjoys working cross-functionally, and is comfortable figuring out what needs to be done even when the path forward isn’t fully defined. You’ll work independently on key initiatives while also contributing to a growing research practice.

What You’ll Be Doing:

• Design and execute mixed-methods research (interviews, fieldwork, usability testing, surveys, etc.) across all stages of the product development cycle.
• Lead research efforts ranging from broad discovery for new product areas to focused, evaluative work to ensure research is a core part of product development.
• Participate in design sprints, partnering closely with Product Managers and Designers to support quick, iterative learning cycles.
• Synthesize and triangulate insights from multiple sources (e.g. user research, product data, stakeholder input) to generate structured recommendations that inform product requirements, prioritization, and strategic direction.
• Champion research across teams, helping embed a user-centered mindset into how we build and iterate.

Who we hope you are

• You've spent 4+ years conducting UX research in product or tech companies — preferably in B2B SaaS environments where understanding complex user workflows matters
• You've led research across the full product lifecycle — from early discovery work that uncovers unmet needs to evaluative studies that validate whether you've built the right thing
• You're methodologically versatile — equally comfortable conducting in-depth interviews, running usability studies, designing surveys, facilitating card sorts and tree tests, and digging into analytics to triangulate insights
• You thrive in fast-paced, agile environments — you know how to adapt when priorities shift quickly and can right-size your research approach to match the constraints and questions at hand
• You understand research operations — you've managed participant recruitment, handled incentive logistics, and administered research tools as part of running end-to-end studies

Bonus points if:

• You have experience in regulated industries (e.g., insurance, healthcare, fintech, legal tech)
• You have experience in complex B2B domains where user needs are nuanced
• You've contributed to building or scaling a research practice

Base Salary Range: $125K - $155K
Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above. Total compensation package does include stock options, bonus, benefits and additional perks. 

Succeeding at Federato
Your capabilities will always be important, but feeling at home here is quintessential to your success. We move fast, are eager to listen to our users, take a first principles approach to solving problems, and value learning and the ability to change our minds. Most importantly, we're here to have fun. Our ability to make a difference starts with our people. We would love to work with you! 

You’ll thrive here if…

• You see yourself as a leader, and are comfortable giving and taking feedback. 
• You know how to tackle ambiguity through structure and collaboration
• You’re highly organized and self-sufficient, with the ability to work autonomously
• You know how to switch to the right role, or the right fidelity, for the task at hand

Here at Federato, your capabilities are important, but culture fit is quintessential. We move fast, are eager to listen to our users, take a first principles approach to solving problems, and value learning and the ability to change our minds. Most importantly, we're here to have fun. Our ability to make a difference starts with our people. We would love to work with you! 

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender expression, sexual orientation, age, marital status, veteran status or disability status. We will provide reasonable accommodation to individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at talent@federato.ai