Manager, AI Operations

What we’re building and why we’re building it. 

Every month, millions of people use America’s Rewards App, earning rewards for buying brands they love, and a whole lot more. Whether shopping in the grocery aisle, grabbing a bite at the drive-through or playing a favorite mobile game, Fetch empowers consumers to live rewarded throughout their day. To date, we’ve delivered more than $1 billion in rewards and earned more than 5 million five-star reviews from happy users. 

It’s not just our users who believe in Fetch: with investments from SoftBank, Univision, and Hamilton Lane, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.

At Fetch, we value curiosity, adaptability, and the confidence to explore new tools, especially AI, to drive smarter, faster work. You don’t need to be an expert, but you should be ready to learn quickly and think critically. We welcome learners who move fast, challenge the status quo, and shape what’s next, with us.  Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.

Fetch is an equal employment opportunity employer.

About the Role:

As Fetch continues to expand the role of AI across our platform, the AI Operations team plays a critical role in ensuring our AI systems are accurate, scalable, and trustworthy. Evolving from our legacy Receipt Quality (RQ) function, this team now partners closely with ML engineers and other cross-functional teams to support, maintain, and enhance ML model performance across core areas. Current focus involves supporting large language model (LLM) development through structured evaluation, prompt testing, training data curation, and automation oversight.

As Manager, AI Operations, you will lead a multidisciplinary team focused on operational excellence in AI system support. You will be responsible for developing talent, driving strategic initiatives, and evolving the team’s structure, processes, and outputs as we scale. This role requires a hands-on, strategic leader who can operate effectively in a transitional environment while delivering immediate impact.

This is a full-time role that can be held from one of our US offices or remotely in the United States.

Role Responsibilities: 

• Team Leadership: Manage and develop a high-performing team consisting of AI Operations Specialists, Project Coordinators, Automation Specialists, and potentially a Supervisor.
• Strategic Execution: Own and execute complex, ambiguous projects that directly influence team evolution and business outcomes.
• Performance Management: Set clear expectations, provide regular feedback, and foster a culture of accountability, growth, and high performance.
• Operational Oversight: Monitor team workflows, identify areas for improvement, and ensure output quality and efficiency across all domains (LLM QA, prompt testing, data curation, automation).
• Cross-Functional Collaboration: Partner with ML engineers, product managers, and go-to-market teams to align priorities, drive shared goals, and maintain system integrity.
• Process Development: Establish scalable workflows, documentation standards, and best practices for AI Operations.
• Change Management: Guide the team through the ongoing transition from Receipt Quality to a formal AI Operations function, ensuring clarity, alignment, and engagement.
  
  

Minimum Requirements:

• 2+ years of direct people management experience with a track record of developing talent, navigating complexity, and leading teams through periods of change.
• Demonstrated success managing operations or technical teams in high-growth or transformation settings
• Technically savvy in AI Operations, AI/ML systems and tooling, model QA, LLM evaluation, or similar domains
• Experience driving process improvement, managing competing priorities, and executing against ambiguous problems
• Strategic and hands-on, with the ability to define long-term direction while remaining close enough to the work to understand execution challenges.
• Data-informed, with the ability to use metrics and structured feedback to guide decisions and improve performance.
• Strong project ownership skills, with the ability to lead cross-functional initiatives from conception through execution
• Excellent communication and collaboration skills across both technical and non-technical stakeholders

Compensation:

At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is 110,000-130,000. Discover our benefits and how our employees live rewarded at https://fetch.com/careers.

At Fetch, we'll give you the tools to feel healthy, happy and secure through:

• Equity: We offer employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
• 401k Match: Dollar-for-dollar match up to 4%.
• Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
• Continuing Education: Fetch provides ten thousand per year in education reimbursement.
• Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
• Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, including Juneteenth and Indigenous People’s Day, as well as our year-end week-long break. 
• Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule. 
• Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
• Flexible Work Environment: Collaborate with your team in one of our stunning offices in Madison, Birmingham, or Chicago. Or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home.

Fetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential.

Fetch also provides reasonable accommodations to qualified individuals with disabilities or those with sincerely held religious beliefs, as required by law. If you need assistance with the application process or require an accommodation, please contact us at accommodations@fetch.com.

Learn more: Fetch Recruitment Scam Warning.