Billing and Collection Associate

Overview of the Firm   

FGS Global helps the world's most influential leaders move minds and markets. Working where business, government, and public opinion intersect, we advise CEOs, boards, and leadership teams at the most consequential moments.  

We work as one team across geographies and disciplines - bringing together specialists with backgrounds in communications, finance, law, government, journalism, data science, and digital. Whatever the moment demands, we combine multidimensional perspectives to help leaders anticipate what's next, engage the stakeholders who matter, and drive meaningful outcomes. 

Across 31 global offices, we draw on the full depth of the firm so clients can operate with clarity, act with confidence, and lead with trust. This collaborative approach has established FGS as a market leader: we are consistently ranked Band 1 for Crisis & Risk Management and Litigation Support by Chambers and Partners, and were ranked the #1 Global M&A PR firm by deal value and deal count for four consecutive years (Mergermarket, 2025). 

The Role  

We are seeking a detail‑oriented and proactive Billing and Collection Associate to join our Asia finance team. This role supports core finance operations across Accounts Receivable (AR), billing, collections, and General Ledger (GL), with a strong focus on client-facing communication and systems accuracy. 

The role requires someone with excellent and confident English communication skills, and a clear ability to manage multiple stakeholder touchpoints. The ideal candidate will be able to demonstrate a strong ability to manage multiple and competing tasks, work independently and as part of a team in a fast‑paced professional services environment. 

Responsibilities 

• Responsible for Asia O2C billing operations and delivery (end-to-end), reporting to the Revenue Finance Manager  

• Prepare and issue client invoices accurately and on a timely basis, coordinating with client-facing teams to confirm billing instructions, project details, and supporting documentation. 

• Maintain accurate billing records and ensure invoices, credit notes, receipts, and client account information are properly recorded in the finance system. 

• Track outstanding receivables, prepare ageing reports, and escalate overdue balances or collection risks to the Revenue Finance Manager as appropriate. 

• Follow up proactively with internal teams and external clients to resolve billing queries, obtain payment updates, and support timely collection of outstanding balances. 

• Take ownership of accounts receivable follow‑ups, including professional and timely communication with clients on overdue payments, resolving AR issues independently.   

• Maintain strong, long‑term client and stakeholder relationships through professional, timely, and constructive communication. 

• Manage and monitor multiple finance‑related mailboxes, ensuring prompt, accurate, and well‑structured responses to internal and external stakeholders.   

• Actively support ERP enhancements and system transition to NetSuite, including data accuracy, process improvement, and user adoption.   

• Perform ad hoc finance and administrative duties as required. 

Desired Skills & Qualities 

• Bachelor’s degree in Accounting, Finance, Operation or a related discipline.   

• Minimum 5 years’ experience in billing, Accounts Receivable, or executive assistant / administrative roles with hands-on billing support; candidates with more relevant finance experience may be considered for a Senior Accountant role. 

• Experience in a multinational professional services firm or client-facing support environment, working closely with fee earners, consultants, or client-facing teams, is preferred. 

• Strong English communication skills, both spoken and written, with confidence in handling client correspondence, follow‑ups, and stakeholder discussions. 

• Proactive in following up with internal and external stakeholders, with strong stakeholder management and interpersonal skills; able to balance firmness and professionalism when chasing payments. 

• High level of systems proficiency; experience with ERP / accounting systems required. NetSuite experience is a plus but not essential.   

• Comfortable with basic Excel skills, including XLOOKUP, pivot tables, and sumifs formulas.   

• Highly organised, detail‑minded, and responsible, with the ability to manage deadlines and work independently.   

• Comfortable managing high‑volume email correspondence and shared finance mailboxes with accuracy and professionalism.   

• Fluency in spoken and written English and Cantonese is essential.