Logistics Coordinator - High Touch - Mexico

Fictiv Exists to Enable Hardware Innovators to Build Better Products, Faster

Fictiv, coined the “AWS of manufacturing,” is a leading technology company transforming the $350 billion manufacturing industry. Our cutting-edge cloud platform uses AI and machine learning algorithms to help companies build hardware at the speed of software. Come join our growing team!

What’s in it for you?

Impact in this Role

At Fictiv, we’re building a company that is developing an operating system for sourcing custom mechanical parts. We already enjoy manufacturing and delivering highly complex, high-quality parts for our Fortune 500 customers who are building the future with products like autonomous electric vehicles, surgical systems, and industrial robots. As we scale our business, we are looking to expand our growth within México. 

Your role as the Logistics Specialist will be to coordinate the daily shipping operations for our Manufacturing Partners located in México to our customers. At Fictiv, we believe in creating the world’s premier platform for hardware manufacturing, and your dedication to operational excellence will help us make that happen.

In this role, you’ll use your excellent attention to detail to schedule and create daily shipments to meet our customer’s delivery timeline expectations. Throughout the day, you’ll keep a pulse on the status of each of our highest priority orders to ensure shipments are on track and you’ll use your agility and excellent communication skills to quickly coordinate new delivery plans with our carriers and with our sales team when our manufacturer’s timelines change due to manufacturing complications.

You will report to the Regional Logistics Lead.

What You’ll Be Doing

• Pricing: Quote freight costs with different carriers according to the volume and routes of our products.
• Packaging: Ensure the proper packaging of the products and labeling according to customer requirements.
• Documentation: Gather all necessary documents for the customs clearance process for export shipments.
• Tracking: Schedule pickups, provide tracking and status updates for the shipment, and ensure timely delivery of the products to the customer while maintaining clear communication throughout the process.
• Reporting: Maintain reports that are updated according to the shipments made. This includes entering the relevant information for each shipment on time and ensuring that all data is accurate and up-to-date.
• Continuous Improvement and Training:
  • Identifying areas of improvement within North American logistics operations, suggest solutions to management, and, when applicable, own the successful completion of those continuous improvement exercises.
  • At Fictiv, everybody learns from other members. Take the time to analyze and understand Fictiv’s current business operations and share your knowledge with other team members.

Desired Background & Traits

• Bachelor’s Degree in International Business, Foreign Trade, Customs, or related fields preferred.
• Over 2  years experience in logistics operations.
• Understanding of US import and customs practices.
• Understanding of export practices from Mexico.
• Able to work in operations, packaging, and labeling products when necessary.
• Excellent understanding of logistics processes and customer service.
• Able to work independently in a fast-paced environment with little supervision.
• You are meticulous and detail-oriented.
• You have excellent verbal and written business communication skills in both Spanish and English.
• Able to work on-site in the office Monday through Friday from 8 AM to 5 PM.

To be considered for this on-site office position please submit your CV in both Spanish and English.

Interested in learning more?  We look forward to hearing from you soon.

About Fictiv

Our Digital Manufacturing Ecosystem is transforming how the next rockets, self-driving cars, and life-saving robots are designed, developed and delivered to customers around the world. 

This transformation is made possible through our technology-backed platform, our global network of manufacturing partners, and our people with deep expertise in hardware and software development.

We’re actively seeking potential teammates who can bring diverse perspectives and experience to our culture and company. We believe inclusion is the best way to create a strong, empathetic team. Our belief is that the best team is born from an environment that emphasizes respect, honesty, collaboration, and growth.

We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.