Executive Operations Partner, Regional Management - US Shift

Fictiv Exists to Enable Hardware Innovators to Build Better Products, Faster

Fictiv, coined the “AWS of manufacturing,” is a leading technology company transforming the $350 billion manufacturing industry. Our cutting-edge cloud platform uses AI and machine learning algorithms to help companies build hardware at the speed of software. Come join our growing team!

What’s in it for you?

Opportunity To Unlock Your Creativity
Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.

Opportunity To Grow Your Career
There are plenty of sales jobs out there. The question is whether any of them will help you grow in your career? Will you be challenged by teammates to achieve your potential? Or are they roles that will ask you to do more of what you've already mastered. At Fictiv, you'll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.

Impact In This Role

Fictiv is seeking a highly organized, proactive, and detail-oriented Executive Operations Partner to provide comprehensive administrative, operational, and strategic support to our General Managers that lead each of Fictiv’s manufacturing regions (US, MX, IN, CN). This pivotal role, based in Bangalore, India, is critical in ensuring the smooth and efficient functioning of the general management of each of our regions and contributing to strategic initiatives across the company. The ideal candidate will be a resourceful problem-solver with exceptional communication and interpersonal skills, capable of managing complex schedules across time zones, driving projects forward, and fostering a positive and productive environment while working closely with teams in the US, Mexico, India and China.

This role will primarily work US business hours out of our Bangalore Global Capability Center and directly report into the General Manager, US while dotted line report into our General Managers of Mexico, India, and China.

What You’ll Be Doing

• Vendor Onboarding – Sourcing vendors that meet Fictiv’s target vendor profile (i.e. a trusted partner who can produce high quality parts on tight lead times). Walk them through onboarding evaluation steps and initial probationary stages to become preferred vendors.
• Vendor Scorecarding – Generate scorecards and feedback for our vendors to help them understand how to improve and receive more jobs from Fictiv.
• Job Scheduling – Oversee the distribution of manufacturing jobs to our vendor network in order to fulfill our builders’ orders on time.
• Builder Satisfaction – Monitor customer satisfaction survey results and organize manufacturing or logistics related feedback into actionable improvements. When the situation requires it, perform failure analysis, handle the RMA process, and document the solution & cost.
• Continuous Improvement – Identifying areas of improvement and driving those improvements to the responsibilities listed above.

Desired Traits

• You are meticulous, detail-oriented, and have an inclination for documentation
• You have a history of data-based decision making
• Excellent verbal and written communication skills
• Self-starter, manages time efficiently, able to complete work in a timely manner without active supervision

Interested in learning more?  We look forward to hearing from you soon.

About Fictiv

Our Digital Manufacturing Ecosystem is transforming how the next rockets, self-driving cars, and life-saving robots are designed, developed and delivered to customers around the world. 

This transformation is made possible through our technology-backed platform, our global network of manufacturing partners, and our people with deep expertise in hardware and software development.

We’re actively seeking potential teammates who can bring diverse perspectives and experience to our culture and company. We believe inclusion is the best way to create a strong, empathetic team. Our belief is that the best team is born from an environment that emphasizes respect, honesty, collaboration, and growth.

We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.