Sales Administrator

Fictiv Exists to Enable Hardware Innovators to Build Better Products, Faster

Fictiv, coined the “AWS of manufacturing,” is a leading technology company transforming the $350 billion manufacturing industry. Our cutting-edge cloud platform uses AI and machine learning algorithms to help companies build hardware at the speed of software. Come join our growing team!

Impact In This Role

This role is one that creates an amplifying effect for the US based Sales team, enabling them to devote more of their time and energy to customer visits.  Fictiv is a fast-paced company and typically customers come to us with urgent needs.  The ability to service our customers in a quick manner is a key to our company's success.  

You will report to the Costing and DFM team lead in Guangzhou, You will collaborate with cross-functional stakeholders to produce a higher level of sales conversion rates. 

What You’ll Be Doing

• Support an American based business unit of account executives with management of mission critical administrative tasks including, but not limited to:
• Maintaining and updating customer design files in the Fictiv ERP and CRM systems,
• Maintaining the order information in Fictiv’s system
• Collaborate with US sales team and China costing & DFM team for the 
• BOM management, File management, communication management etc
• Support some programs system management in the whole life cycle
• Support some system improvement project, collect the feedback from the engineers and provide that to the production team, follow up the project to the end.
• Providing customer coverage and quoting support for account executives when they are out of the office or otherwise indisposed

Desired Traits

• Required
  – 0–3 years of manufacturing or industrial-related experience (candidates without experience but with relevant academic background will also be considered)
  – Excellent written communication skills in both English and Chinese 
  – Spoken English sufficient for daily workplace interactions
  – Detail-oriented with strong organizational skills
  Preferred
  – 1–3 years of hands-on experience in a manufacturing environment
  – Familiarity with sales tools such as CRM and ERP systems

Perks and Benefits

• Housing fund, and social insurance, commercial insurance for employee and your child
• Annual leave, paid sick leave
• Team celebrations
• Annual training opportunities including English learning, technical skills certifications,
• Yearly health check-up
• And much, much more!

Interested in learning more?  We look forward to hearing from you soon.

About Fictiv

Our Digital Manufacturing Ecosystem is transforming how the next rockets, self-driving cars, and life-saving robots are designed, developed and delivered to customers around the world.

This transformation is made possible through our technology-backed platform, our global network of manufacturing partners, and our people with deep expertise in hardware and software development.

We’re actively seeking potential teammates who can bring diverse perspectives and experience to our culture and company. We believe inclusion is the best way to create a strong, empathetic team. Our belief is that the best team is born from an environment that emphasizes respect, honesty, collaboration, and growth.

We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.