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Vice President, Operations

United States - Remote

Since 2002, FieldConnect, now a Cordance company, has provided mobile solutions designed around the needs of field service organizations - from your field engineers to your dispatchers, to the back office, and your end-customers. FieldConnect provides mobile field service software to best-in-class field service organizations, driving service department revenue and removing inefficiencies.

Cordance is seeking a proven Vice President of Operations to lead FieldConnect, a business unit within our Industrial Distribution Division. As P&L owner, you will be responsible for setting business strategy, driving execution across core functions, and delivering predictable, sustainable growth. This includes oversight of product development, go-to-market execution, customer retention, financial forecasting, and operational scalability. 

You will report to the Division General Manager and partner with Cordance’s central operations team to apply best practices in SaaS growth, product leadership, and customer success. 

This is a fully remote role; all candidates must be based in the U.S. 

What You’ll Do 

Within the Business Unit: 

  • Own full P&L responsibility for FieldConnect, ensuring ARR growth, gross margin improvement, and EBITDA target achievement 
  • Lead the execution of business strategy with a disciplined focus on both revenue generation and cost efficiency 
  • Direct product and engineering teams to build and deliver roadmap aligned with customer and market requirements 
  • Collaborate with the Division Sales Director to drive go-to-market execution and new customer acquisition 
  • Define and evolve product strategy, target market segments, and differentiated value proposition 
  • Develop and implement retention strategies by analyzing customer data, identifying risks, and engaging at key moments in the customer lifecycle 
  • Identify and scale professional services opportunities that increase customer value and revenue per account 
  • Build operational processes and team structure to support growth and improve cross-functional effectiveness 
  • Forecast revenue and expenses with consistency to improve planning accuracy and enable proactive investment 
  • Use KPI tracking and benchmarking to monitor performance and guide business improvement initiatives 
  • Build team capability and implement scalable systems to support long-term growth 

Within Cordance HQ: 

  • Lead monthly operating reviews with Cordance leadership, reporting on business performance, growth metrics, and strategic initiatives 
  • Partner with Cordance Finance to ensure accurate forecasting, budget management, and alignment to profitability goals 
  • Collaborate with central teams to implement best practices in GTM, Product, Customer Success, Pricing, and People operations 
  • Share insights and practices with peers across the Cordance portfolio to support broader organizational learning and alignment 

What You Bring 

  • 8+ years of leadership experience in SaaS, including full P&L ownership (preferably $3M+ in revenue) 
  • Experience leading cross-functional teams including Product, Engineering, Sales, and Customer Success 
  • Proven success executing GTM strategies and product roadmaps in a B2B SaaS environment 
  • Demonstrated ability to scale SaaS operations and improve performance using data-driven decision-making 
  • Experience managing business forecasting, financial modeling, and budget performance 
  • Familiarity with matrixed or portfolio structures and collaborating with centralized support functions 
  • Track record of delivering measurable improvements in revenue, customer retention, or profitability 

What Will Help You Stand Out 

  • Experience leading a SaaS business unit within a private equity-backed or multi-entity portfolio 
  • Background in field services, industrial distribution, or ERP/CRM software 
  • Experience scaling organizations during periods of operational or strategic transformation 
  • Proven ability to build and implement frameworks for retention, services expansion, and organizational scaling 
  • Success launching or optimizing a services organization as a growth or value lever 

 

#LI-Remote

Please note that we do not accept unsolicited resumes, work on a Corp-to-Corp basis, or engage with non-vetted external agencies.

Why Join Us?

At Cordance, we believe in taking care of our team members. When you join us, you’ll enjoy a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:

  • Health and Wellness:
    • Comprehensive Health Coverage: Coverage begins on your first day of employment.
  • Retirement Savings:
    • 401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested.
    • RRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested.
  • Paid Time Off:
    • Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life.
  • Parental Leave:
    • 12 weeks paid leave for all employees.
  • Remote Work Support:
    • Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely.
  • Holidays:
    • Generous Holiday Schedule: Benefit from an extensive list of holidays to recharge and spend time with loved ones.

Join us and be part of a company that values your contributions and well-being from day one!

EEOC & ADA Statement:
Cordance and its companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, creed, sex, nationality, ancestry, national origin, disability status, genetics, protected veteran status, affectional or sexual orientation, gender identity or expression, marital status, or any other characteristic protected by federal, state, or local laws.
Cordance and its companies comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Final candidate must be able to pass a background check.
To view applicant notices required under federal and state law, please visit: https://cordance.co/applicant-notices/
 

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