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Operations Program Manager, Product Support

San Francisco, CA • New York, NY • United States

Figma is growing our team of passionate people on a mission to make design accessible to all. Born on the Web, Figma helps entire product teams brainstorm, design and build better products — from start to finish. Whether it’s consolidating tools, simplifying workflows, or collaborating across teams and time zones, Figma makes the design process faster, more efficient, and fun while keeping everyone on the same page. From great products to long-lasting companies, we believe that nothing great is made alone—come make with us!

As a member of our Product Support Operations and Strategy team, the Operations Program Manager will be responsible for leading multiple strategic programs that will deliver value and are aligned with Product Support objectives. You will work closely with engineering, product, business operations on high impact technical and business problems that require strong program management rigor, technical familiarity and stellar communication skills. 

Our team is solving some of the most exciting challenges, unlocking new opportunities and creating an environment where our teams and customers can do their best work. For 2024, our areas of focus include AI, self solve and intelligent automations, and we are looking for an Operations Program Manager with experience implementing technology solutions in Product Support and coordinating technical and operational execution across teams.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

  • Drive complex programs from initiation to implementation, including putting together detailed project plans, roadmaps and operational readiness plans for the launch of these initiatives in collaboration with technical and non-technical collaborators.
  • Handle project documentation and ensure there is always a source of truth easily accessible. You will be responsible for preparing reports, updates, presentations and ensuring leadership and collaborators are updated on project progress, decisions and concerns.
  • Proactively anticipate upcoming risks and issues, and develop risk mitigation strategies in partnership with your leaders in a fast paced environment.
  • Lead effective communication between team members by moving between communication styles and translating highly technical and non-technical requirements into business actions (and vice versa).
  • Drive collaboration and ensure high quality execution of project deliverables. Build strong partnerships with cross-functional teams, including developing working models, transforming project inputs and requirements into impactful results, and balancing business needs versus technical constraints.
  • Directly contribute to the overall Product Support technology strategy, including self solve and AI, advocating for prioritization of critical initiatives, influencing leadership and ensuring high quality outcomes.
  • Handle the implementation of new technologies, including developing strong cases,, evaluating potential solutions from external vendors, building and responding to RFPs, and facilitating decision making through alignment across decision makers and critical partners.
  • Proactively find opportunities to improve the employee and customer experience, proposing innovative solutions and building experimentation plans. 

We’d love to hear from you if you have:

  • 4+ years of program management experience in a Product Support environment.
  • Experience leading projects with technical scope in close partnership with technical teams like product management, engineering or tooling/systems. 
  • Experience operating with ambiguity in a fast paced environment, balancing between driving in a scrappy manner vs structured program management.
  • Proficiency in verbal and written communication skills that can simplify complex topics across different audiences, demonstrating effective communication methods to facilitate decision making across collaborators, influencing senior leadership, drive motivation and alignment towards shared objectives.
  • Experience handling competing priorities and incentives, and defining processes that enable greater collaboration within and across our product support org, and cross-functional partners.
  • Demonstrated ability in excellent decision quality, critical thinking, and creative problem solving skills

While it’s not required, it’s an added plus if you also have:

  • Familiarity with AI and ML solutions for Product Support.
  • Product Management or Technical Program Management experience.
  • Experience with programming (Python, C++) and/or data analytics languages (SQL, R).
  • Change Management certification (PROSCI) or Project Management certification (PMP, Agile or Scrum)
At Figma, one of our values is Grow as you go. We believe in hiring hard-working, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Pay Transparency Disclosure

If based in Figma’s San Francisco or New York hub offices, this role has the annual base salary range stated below.  

Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information. 

Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement.  Figma also offers sales incentive pay for most sales roles. Figma’s compensation and benefits are subject to change and may be modified in the future. You may view our Pay Transparency Policy by clicking on the corresponding link.

Annual Base Salary Range (SF/NY Hub):

$102,000 - $215,000 USD

At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. 

Examples of accommodations include but are not limited to: 

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By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with the applicable candidate section of Figma's Privacy Policy.

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