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Senior Manager Sales and Customer Support

Charlotte, NC

About Figure

Figure is revolutionizing financial services with its disruptive, scaled, and rapidly expanding technology platform. By capitalizing on the loan origination activities on its platform and extensive network of partners, Figure is poised to deliver and scale new products that enhance efficiency and transparency in the industry. Through the integration of cutting-edge technology, Figure’s platform fosters more transparent and efficient capital markets, bolstered by the growing pool of assets originated on its platform. This transformational journey is fueled by a dedicated team at Figure, characterized by their drive, innovation, collaboration, and passion for building from scratch. We value individuals who bring an entrepreneurial mindset to every task and will embrace our culture of innovation. 

Every day at Figure is a journey in continuous learning yet a daily focus on getting work done that makes a difference. Join a team of proven leaders who have already created billions of dollars in value in the financial technology space.

FastCo Most Innovative Companies

Forbes Top 50 Blockchain Companies

About the Role

We're seeking a Senior Manager Sales and Customer Support , to join our innovative and growing Customer Operations team at Figure. In this leadership role, you'll manage and mentor our licensed sales team, driving their performance to meet and exceed sales goals while maintaining a customer-centric approach. You will also manage the team responsible for helping Figure remediate outstanding borrower issues.  You will be responsible for setting  clear performance goals, tracking progress, and ensuring that the team consistently hits key targets. By providing strategic direction, fostering development, and ensuring excellence in every customer interaction, you'll play a pivotal role in our success. If you're passionate about leading teams and driving results, this is the perfect opportunity to make a significant impact!

What You’ll Do

  • Team Leadership:
    • Recruit, train, and develop a high-performing team of MLOs.
    • Foster a positive and motivating team environment that encourages collaboration and success.
    • Set clear performance expectations and conduct regular performance reviews.
  • Sales Strategy:
    • Develop and implement sales strategies to achieve overall business objectives and growth targets.
    • Analyze market trends and adjust strategies to capitalize on opportunities and mitigate risks.
  • Coaching and Development:
    • Provide ongoing coaching and support to MLOs, helping them enhance their sales techniques and customer engagement skills.
    • Organize training sessions and workshops to keep the team updated on industry regulations, products, and best practices.
  • Performance Monitoring:
    • Monitor individual and team performance metrics, providing actionable feedback to drive improvement.
    • Generate regular reports on sales activities, forecasting, and team performance for senior management.
  • Customer Relationship Management:
    • Ensure exceptional service delivery to clients, addressing any escalated issues promptly and effectively.
    • Collaborate with other departments tto streamline operations and improve client experiences.

What We Look For

  • Bachelor’s degree in Business, Finance, or related field (preferred).
  • 5+ years as a licensed MLO in any state
  • 5+ years of experience in mortgage sales, with a minimum of 2 years in a leadership role.
  • Strong understanding of mortgage products and processing, industry regulations, and compliance.
  • Proven track record of achieving sales targets and driving team performance.
  • Excellent communication, interpersonal, and motivational skills.
  • Proficiency in CRM software and sales management tools.
  • Be able to maintain federal NMLS and state licenses in all required states

Benefits and Perks

  • Competitive salary and growth opportunities 
  • Company quarterly performance based bonus
  • Equity stock options package
  • Employer funded comprehensive health, vision, dental insurance and wellness program for employees and their dependents
  • Employer funded life and disability insurance coverage
  • Company HSA, FSA, Dependent Care, 401k, and commuter benefits
  • Up to 12 weeks paid family leave 
  • Flexible time-off plan to empower employees to take the time off that they want and need
  • Continuing education reimbursement
  • Routine Team swag deliveries!

Our salary range is $97,680 - $115,000 with up to a 25% Bonus and Equity. Actual compensation may vary based on individual candidate experience.

Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing  and acknowledging that you have read and understand the above notice.

Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. 

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