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Senior Manager, Sales and Customer Support - $122,100 - $143,800 OTE

Charlotte, NC

About Figure

Figure is revolutionizing financial services with its disruptive technology platform. Our flagship product is the #1 non-bank HELOC in America. We’re delivering new consumer lending products and a capital markets ecosystem that maximize efficiency and transparency – by capitalizing on our loan origination activities, extensive network of partners, and growing pool of assets.

Join a team of 450+ people at Figure who have originated $11+ billion in loan volume.

We’re very profitable and growing fast.Figure has raised $469 million from top investors like Ribbit Capital, DST, Apollo, and Morgan Creek.

FastCo Most Innovative Companies

Forbes Top 50 Blockchain Companies

About the Role

We're seeking a Senior Manager Sales and Customer Support, to join our innovative and growing Customer Operations team at Figure. In this leadership role, you'll manage and mentor our licensed sales team, driving their performance to meet and exceed sales goals while maintaining a customer-centric approach. You will also manage the team responsible for helping Figure remediate outstanding borrower issues.  You will be responsible for setting  clear performance goals, tracking progress, and ensuring that the team consistently hits key targets. By providing strategic direction, fostering development, and ensuring excellence in every customer interaction, you'll play a pivotal role in our success. If you're passionate about leading teams and driving results, this is the perfect opportunity to make a significant impact!

What You’ll Do

  • Team Leadership:
    • Recruit, train, and develop a high-performing team of MLOs.
    • Foster a positive and motivating team environment that encourages collaboration and success.
    • Set clear performance expectations and conduct regular performance reviews.
  • Sales Strategy:
    • Develop and implement sales strategies to achieve overall business objectives and growth targets.
    • Analyze market trends and adjust strategies to capitalize on opportunities and mitigate risks.
  • Coaching and Development:
    • Provide ongoing coaching and support to MLOs, helping them enhance their sales techniques and customer engagement skills.
    • Organize training sessions and workshops to keep the team updated on industry regulations, products, and best practices.
  • Performance Monitoring:
    • Monitor individual and team performance metrics, providing actionable feedback to drive improvement.
    • Generate regular reports on sales activities, forecasting, and team performance for senior management.
  • Customer Relationship Management:
    • Ensure exceptional service delivery to clients, addressing any escalated issues promptly and effectively.
    • Collaborate with other departments to streamline operations and improve client experiences.

What We Look For

  • Bachelor’s degree in Business, Finance, or related field (preferred).
  • 5+ years as a licensed MLO in any state
  • 5+ years of experience in mortgage sales, with a minimum of 2 years in a leadership role.
  • Strong understanding of mortgage products and processing, industry regulations, and compliance.
  • Proven track record of achieving sales targets and driving team performance.
  • Excellent communication, interpersonal, and motivational skills.
  • Proficiency in CRM software and sales management tools.
  • Be able to maintain federal NMLS and state licenses in all required states

Base Pay and Sales Commission

  • Base compensation range: $97,680 - $115,000 
  • On-target earnings range: $122,100 - $143,800
  • We’ll launch the new team with a reasonable protection plan in place as we learn together
  • Additional annual $5,000 bonus for obtaining and maintaining licensure in all 50 states
  • This is the compensation range for the United States, actual compensation may vary based on individual candidate experience, location, or evolving business needs

Benefits

  • Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
  • Company HSA, FSA, Dependent Care, 401k, and commuter benefits
  • Employer-funded life and disability insurance coverage
  • 11 observed holidays & accrued PTO plan
  • Up to 12 weeks paid family leave
  • Continuing education reimbursement

Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing  and acknowledging that you have read and understand the above notice.

Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. 

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