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Senior Operations Manager - New Products and Services

Charlotte, NC

About Figure

Figure is revolutionizing financial services with its disruptive technology platform. Our flagship product is the #1 non-bank HELOC in America. We’re delivering new consumer lending products and a capital markets ecosystem that maximize efficiency and transparency – by capitalizing on our loan origination activities, extensive network of partners, and growing pool of assets.

Join a team of 450+ people at Figure who have originated $11+ billion in loan volume. We’re very profitable and growing fast!

Figure has raised $469 million from top investors like Ribbit Capital, DST, Apollo, and Morgan Creek.

FastCo Most Innovative Companies

Forbes Top 50 Blockchain Companies

About this role

Figure is looking for an experienced Senior Operations Manager - New Products and Services to join our dynamic team and contribute significantly to our 

In this role, you will collaborate cross-functionally with the Product, Credit, and Quality Control teams to develop and maintain effective underwriting processes This position offers an opportunity to take ownership of key initiatives and make a meaningful impact within an innovative environment.

What you’ll do

  • Underwrite loans, verifying completeness and compliance with company standards.
  • Bring proven experience in multiple loan product guidelines, including Self- Employed, Trusts, LLCs, Powers of Attorney (POA), and Debt Service Coverage Ratios (DSCR).
  • Develop detailed guidelines and operational processes for new loan products and services
  • Develop written policies and procedures to, and be able to assess and ensure the accuracy of credit and collateral documentation, including income statements, tax returns, and fraud reports.
  • Develop written policies and procedures to, and be able to analyze complex income documentation for both personal and business borrowers, ensuring all necessary paperwork is collected to support loan decisions.
  • Maintain established service level agreements for decision-making while managing a variety of loan types in a fast-paced environment.
  • Communicate regularly with sales teams, operations team, and management to address inquiries and provide necessary support.
  • Assist in training and onboarding new underwriters, sharing best practices and insights to promote team development.
  • Provide feedback to the management on challenges encountered and contribute to process improvement initiatives.
  • Adapt loan terms as needed, identifying additional conditions to ensure sound credit decisions.
  • Uphold a professional and client-centric approach, fostering positive relationships with all stakeholders.
  • Collaborate with colleagues in underwriting complex loans, working together to achieve team objectives.
  • Possess the authority to approve or override conditions set by other underwriters when necessary.
  • Maintain industry licenses as requested

What we look for

  • 5+ years of verifiable experience in underwriting conventional, portfolio, and special program loans, verifying completeness and compliance with company standards.
  • Proven experience is all of the following: Self- Employed, Trusts, LLCs, Powers of Attorney (POA), and Debt Service Coverage Ratios (DSCR).
  • Previous management experience
  • Bachelor’s degree is preferred.
  • Demonstrated ability to write and interpret guidelines and make informed decisions based on those interpretations.
  • Strong project management skills with a proven track record of coordinating across departments and functions.
  • Solid work ethic and a hands-on approach suited for a fast-paced environment.
  • Capability to address challenging issues while maintaining objectivity and independence.
  • Proficiency in building technical processes and collaborating cross-functionally to provide underwriting-related requirements.
  • Experience in conducting compliance monitoring and testing.
  • Proven ability to manage a project from inception to completion while remaining organized, detail-oriented, and diligent.
  • Strong communication skills, with the ability to articulate plans, processes, policies, and issues clearly to stakeholders both verbally and in writing.
  • Ability to thrive in a startup environment and contribute to building from the ground up.

Salary

  • Compensation Range: $97,680 - $122,100
  • Quarterly 25% bonus target
  • Equity stock options package
  • This is the compensation range for the United States, actual compensation may vary based on individual candidate experience, location, or evolving business needs

Benefits

  • Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
  • Company HSA, FSA, Dependent Care, 401k, and commuter benefits
  • Employer-funded life and disability insurance coverage
  • 11 Observed Holidays & PTO plan
  • Up to 12 weeks paid family leave
  • Continuing education reimbursement

Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing  and acknowledging that you have read and understand the above notice.

Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. 

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