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Servicing Compliance Manager

Reno, NV

About Figure

Figure is maximizing the value of homeownership in ways that benefit consumers and the industry alike. We’re helping homeowners tap their liquidity easily, efficiently and reasonably for purpose-driven, significant expenditures – everything from dream home renovations and debt consolidation to small business formation.

In seven years, we’ve become the country’s #1 non-bank HELOC lender. As a financial technology firm operating at the intersection of regulation and transformation, we’re a “unicorn” – a group of fewer than 1000 companies globally that is valued at $1B or more and has been in operation for less than ten years. 

Our mission requires us to have a creative, team-oriented, and supportive environment where everyone can do their absolute best. We are motivated, innovative, collaborative, and curious. We value individuals who bring a problem-solving mindset to every task. Every day at Figure is a journey in continuous learning combined with a focus on getting work done that makes a difference. Join us!

Wealthfront Career-Launching Company 

Figure Series D Announcement

About the Role

We’re looking for a Servicing Compliance Manager to join in building and scaling our compliance program at Figure. 

This role will have compliance oversight of the servicing aspects of the following products: home equity line of credit, DSCR loan, piggyback loan, and crypto-backed loan. You will report to the Senior Director of Compliance and collaborate with our product, engineering, operations, legal, and capital markets departments to ensure our products comply with applicable Federal and State regulations. This is a great opportunity to join a team building innovative products and transforming the financial services industry through the use of blockchain technology.

What You’ll Do

  • Provide day-to-day compliance support to Figure’s servicing product and operational groups.  You’ll design and enhance controls, identify improvements, and build remediation plans.  
  • Research, communicate, and test compliance requirements for new or modified products or services.
  • Build and manage change management programs, including product/system changes and regulatory changes.
  • Oversee and/or conduct ongoing monitoring and testing related to servicing of the products identified above.
  • Maintain existing policies and procedures and draft new policies and procedures as necessary.
  • Work with business stakeholders to provide compliance support in their development of procedures to meet regulations and policies.
  • Review third-party vendor engagements for compliance with policies and procedures.
  • Conduct compliance risk assessments to address legal and regulatory risks for associated compliance programs.
  • Provide support for regulatory examinations, external audits, and third-party diligence requests.
  • Work cross-functionally to gain a deeper understanding of other teams' processes and the impact of policy on their businesses.
  • Conduct annual compliance review audits on third-party servicing vendors, such as subservicers or collection agencies.

What We Look For

  • 5+ years of experience in regulatory compliance at a bank, lending company, or government agency.  
  • Demonstrated experience with closed-end and open-end residential mortgages, secured and unsecured consumer loans, and additional experience with crypto lending or commercial lending is a plus.
  • Bachelor’s Degree is preferred, and professional certifications such as Certified Regulatory Compliance Manager (CRCM) are a plus.
  • Strong project-management skills, with a proven ability to coordinate across departments and functions.
  • Proven ability to draft procedures and evaluate internal controls
  • Strong work ethic and hands-on approach.
  • Ability to address challenging issues while remaining objective and independent.
  • Ability to build technical processes and work with Product to provide compliance-related requirements.  
  • Demonstrated knowledge and application of consumer protection laws and regulations such as TILA/Regulation Z, ECOA/Regulation B, FCRA, FACTA, FDCPA, RESPA, SCRA, TCPA, BSA/AML, EFTA, NACHA, FDPA, UDAAP, and GLBA.
  • Experience with U.S. Bankruptcy Code and Bankruptcy Abuse Prevention and Consumer Act (BACPA).
  • Experience conducting compliance monitoring and testing.
  • Experience with Notice of Error, Qualified Written Request, and Requests for Information procedures under RESPA.
  • Experience with indirect and direct consumer credit disputes procedures under FCRA
  • Experience with Error Resolution procedures under TILA. 
  • Ability to handle several projects at once while staying organized, detail oriented and diligent.
  • Strong communication skills - ability to articulate verbally and in writing, plans, processes, policies and issues to stakeholders.
  • Ability to thrive in a fast-paced startup environment.

Salary

  • Compensation Range: $114,000 - $143,000
  • 25% annual bonus target, paid quarterly 
  • Equity stock options package
  • This is the compensation range for the United States, actual compensation may vary based on individual candidate experience, location, or evolving business needs

Benefits

  • Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
  • Company HSA, FSA, Dependent Care, 401k, and commuter benefits
  • Employer-funded life and disability insurance coverage
  • 11 Observed Holidays & PTO plan
  • Up to 12 weeks paid family leave
  • Continuing education reimbursement

Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing  and acknowledging that you have read and understand the above notice.

Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. 

#LI-RF1 #LI-Hybrid

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