Customer General Manager

Figure is an AI Robotics company developing a general purpose humanoid. Our Humanoid is designed for corporate tasks targeting labor shortages and jobs that are undesirable or unsafe. This role is based on Spartanburg, SC, and we require 5 days/week in-office collaboration. 

We are looking for a BMW Fleet Operations Specalist. In summary, the role will be to manage to work on site at Customer location and oversee successful deployment of robots. This role requires excellent leadership, problem solving, and communication skills.  

Responsibilities: 

• Full ownership of successful deployment of humanoid robots at the customer site
• Relaying back any issues to engineering team and commercial team
• Fixing issues on site with multi-person team
• Program managing the deployment schedule to hit goals
• Identifying edge cases of use case and front run problems
• Help build entire deployment program for humanoid robots from ground up
• Operational tools, On-site infrastructure, Maintenance program, etc.  
• Responsible for safety and upkeep of robots at all times 
• Daily communication with Customer on progress of program
• Ensure customer satisfaction and program success 
• Occasional travel to HQ to learn latest updates on robot 

Requirements: 

• 2-5 years of work experience in operations, banking, consulting, or program management 
• Great communicator
• Great on-site problem solver 
• Excellent judgment and execution in high pressure situations
• Project management of several employees
• Highly organized and ability to manage a project
• Strong attention to detail, yet thoughtful about prioritization 
• Understands client management 
• Must have presentation skills

Bonus Qualifications: 

• Military experience 
• Robotic operational experience 
• Robotic deployment experience