Robotic Operations Technician

Figure is an AI Robotics company developing a general purpose humanoid. Our Humanoid is designed for industrial tasks, targeting labor shortages and jobs that are undesirable or unsafe for humans. We are based in San Jose, CA and have operations in Spartanburg, SC. This posting is for a role in Lathrop, CA. We require 5 days/week in-office collaboration. 

As a Robotic Operations Technician, you'll have the unique opportunity to work directly with our learning humanoid robots and teach them new behaviors and skills, as well as keeping the robot in top shape to meet customer demands.

You will be at the forefront of our operations, deploying the robots for real commercial use cases, identifying issues, and relaying these problems to the right engineering teams. You may also collect new data to train our AI systems and work with the AI team to refine behaviors over time.

Responsibilities:

• Operate a humanoid robot
• Conduct on-site integration and test activities
• Be able to explain complex issues and processes to our customer operations team in clear and simple language, using customer service techniques to de-escalate customer concerns and keep customers informed. 
• Execute field repairs. Work with mechanical, electrical, and software engineers on troubleshooting field issues
• Use clear written communication to describe issues and bugs seen in the field and suggest potential solutions
• Work with other Operations Technicians and Deployment Engineers to deploy and manage installations at customer sites

Requirements:

• Hands-on experience solving issues with complex electro-mechanical equipment (Robotics experience preferred, but experience in Automotive, Construction, Manufacturing, Aerospace, etc. sectors is acceptable)
• Familiarity with Linux and Windows GUI and CLI
• Basic familiarity with wiring/electronics (Multimeters, O-Scope, etc.)
• High School diploma or equivalent
• Ability to follow step-by-step safety procedures exactly. Lock-Out-Tag-Out for example. 
• Willingness to work in hot/cold and uncomfortable conditions (warehouses are often not climate controlled) 
• Ability to read engineering drawings and other engineering-produced documentation
• Experience reading debug machine output and logs
• Experience in field services or deployment positions is a plus
• Be able to lift and move up to 50 lbs
• Be able to stand and operate a humanoid robot for up to 8 hours a day

Bonus Qualifications:

• A passion for helping scale the deployment of learning humanoid robots.
• Spanish language proficiency is extremely valuable

The US base salary range for this full-time position is between $35 - $45/hr .

The pay offered for this position may vary based on several individual factors, including job-related knowledge, skills, and experience. The total compensation package may also include additional components/benefits depending on the specific role. This information will be shared if an employment offer is extended.