Hardware Technician (TeleOperations)

Figure is an AI robotics company developing autonomous general-purpose humanoid robots. The goal of the company is to ship humanoid robots with human level intelligence. Its robots are engineered to perform a variety of tasks in the home and commercial markets. Figure is headquartered in San Jose, CA.

We're seeking a Hardware Technician to manage and maintain our teleoperation hardware systems, including VR/AR headsets, teleoperation equipment, and laptops. This role is critical to ensuring our data collection operations run smoothly and our data collection Pilot team have the hardware support they need.

You'll be the go-to person for hardware setup, configuration, troubleshooting, and maintenance across our teleoperation infrastructure.

Responsibilities:

• Set up, configure, and maintain VR/AR headsets and teleoperation equipment
• Install, image, and configure laptops and workstations for the Pilot team
• Troubleshoot hardware and network connectivity, performance, and calibration issues
• Perform routine maintenance and calibration on teleoperation systems
• Configure and manage network infrastructure, including switches, access points, and routers 
• Diagnose and resolve network issues including packet loss, bandwidth degradation, and intermittent drops that affect teleoperation sessions
• Create and maintain documentation, setup guides, and troubleshooting procedures

Requirements:

• 2+ years of experience in hardware support, IT technician, or similar technical role
• Hands-on experience with VR/AR headset setup and maintenance
• Strong troubleshooting skills for hardware, connectivity, and system configuration issues
• Experience with laptop/PC imaging, configuration, and deployment
• Familiarity with basic electronics, cable management, and equipment calibration
• Basic networking knowledge and setup experience (Wi-Fi configuration, IP addressing, router provisioning, troubleshooting connectivity issues)
• Excellent documentation and communication skills
• Ability to lift equipment up to 30 lbs and work in a lab environment
• Detail-oriented with strong organizational skills

Bonus Qualifications:

• Experience in robotics, manufacturing, or automation environments
• Familiarity with ROS (Robot Operating System) or robotics platforms
• Background in motion capture or VR/AR gaming systems
• Basic scripting skills (Python, Bash)
• Associate degree or certification in electronics, IT, or related field

The US base salary range for this full-time position is between $85,000 - $110,000 annually.

The pay offered for this position may vary based on several individual factors, including job-related knowledge, skills, and experience. The total compensation package may also include additional components/benefits depending on the specific role. This information will be shared if an employment offer is extended.