Customer Implementation & Client Success Coordinator

About Financial Operations Networks (FON) 

Financial Operations Networks is the leading provider of vendor information management solutions that protect some of the largest companies in the world. Founded by the trusted experts behind PayTech and The Accounts Payable Network, FON has been instrumental in helping thousands of senior finance professionals keep their operations ahead of risk and fraud since 2001. The innovative platforms, VendorInfo and InvoiceInfo, empower Accounts Payable (AP) and finance teams to work faster, smarter, and more securely by preventing fraud and boosting productivity. The company combines the agility of a startup with the stability of an established industry leader. 

Your Opportunity 

Financial Operations Networks (FON) is seeking a motivated and organized Customer Implementation & Client Success Coordinator to support new customer onboarding and ongoing client success. This role is ideal for someone early- to mid-career who enjoys working with customers, managing projects, and learning how finance and fraud prevention systems work together. You will play a key role in helping customers successfully launch FON’s front-line risk prevention platform, adopt best practices, and gain value from reduced fraud risk and improved processes. You’ll work closely with experienced team members, customers, and cross functional partners while building strong customer facing and technical skills.

Position Responsibilities

• Customer Implementation & Onboarding

  • Support the end‑to‑end onboarding of new customers from handoff to go‑live
  • Assist in building and tracking implementation plans, timelines, and milestones
  • Create documentation to align with customer workflows and business needs and submit to IT
  • Coordinate with customer stakeholders in AP, Finance, and IT to support integrations
  • Test new customer portals to ensure proper functionality before hand-over
  • Deliver or assist with system training for administrators and end users
  • Track questions, risks, and issues during onboarding and help drive resolution
  • Comply with all company policies, training, security requirements and provisions in the Team Member handbook

  Client Relationship & Ongoing Support

  • Serve as a day‑to‑day contact for assigned customers post‑implementation
  • Build positive, trusted relationships with customer contacts to ensure every customer is referenceable
  • Provide guidance on product usage, workflows, and basic fraud‑prevention best practices
  • Monitor customer adoption, usage, and overall satisfaction
  • Respond to customer questions and coordinate with Support when needed
  • Share customer feedback with internal teams to help improve the product
  • Support FON’s Values of Integrity, Respect and Continuous Improvement

  Value Delivery & Growth Support

  • Help customers understand the benefits of front-line risk prevention, fraud reduction and process improvements
  • Participate in regular customer check‑ins and success reviews
  • Identify opportunities for additional usage or features and partner with Sales as needed
  • Learn how to communicate customer value and outcomes effectively
  • Work closely with Sales to ensure smooth customer handoffs
  • Contribute to onboarding documentation, training materials, and internal playbooks

What You Bring

• Experience: 2-4+ years of experience in customer success, implementation, client services, vendor onboarding, or related role
• Communication Skills: Exceptional presentation abilities, clear written and verbal communication skills
• Organization Skills: Strong organization, time-management and detail-orientation skills
• Eagerness to Learn: Comfort learning new software platforms and explaining workflows to customers

Bonus Points If You...

• Have experience in vendor onboarding, accounts payable, finance operations, fraud prevention, or ERP systems
• Have familiarity with MS 365 and CRMs or ticketing systems (Redbooth, Salesforce, Zendesk, etc.)
• Have experience in a startup or fast-growing technology environment

Why Join Us? 

• Impact: Be a core part of the company's growth story. Your work directly influences its success and future direction. 
• Supportive Environment: Enjoy a remote-friendly work culture with direct access to the executive team, no micromanagement, just mentorship and empowerment. 
• Financial Rewards: Benefit from a competitive compensation plan.
• Meaningful Work: Support a product that solves real-world, critical problems for businesses, backed by a dedicated team. 

Benefits 

• Competitive compensation
• Generous paid time off 
• 401k 
• Short-term, long-term, and life insurance   
• Medical insurance 
• Dental and vision insurance
• Accident, critical illness, and even pet insurance discounts
• Discounts on popular wellness programs to support your health and well-being  

Education and Experience 

• Bachelor's degree or equivalent professional experience
• 2-4+ years of relevant industry experience