Back to jobs

Implementation Specialist

Miami, FL

FirmPilot is the leading growth platform for law firms looking to scale with precision. We combine AI-driven insights, marketing automation, and data-backed performance to help firms convert traffic into retained clients. We are a fast-paced, venture-backed startup scaling with serious momentum and an eye for operational excellence.

About the Role
We are looking for an Implementation Specialist who can own the client onboarding experience from post-sale handoff through full deployment and ongoing platform success. You will work cross-functionally to deliver seamless integrations, guide firms through our product setup, and ensure long-term value through continuous support.

This role is ideal for someone who thrives in fast-paced environments, has a deep sense of ownership, and brings a service-oriented mindset to technical execution. A strong candidate will not just handle onboarding, but also offer ongoing support and maintenance after onboarding to ensure our clients remain successful well beyond launch.

What You Will Do

  • Lead onboarding for new clients by coordinating internal resources, setting clear expectations, and configuring platform access
  • Own the full setup lifecycle from technical kickoffs through go-live milestones
  • Customize marketing automation flows, contact integrations, domain settings, and conversion tracking based on client needs
  • Translate complex digital marketing and technical concepts into easy-to-follow instructions for legal teams
  • Offer post-onboarding support to ensure continued success, including proactive check-ins, minor adjustments, and troubleshooting
  • Provide technical guidance to clients on web integrations, intake systems, and third-party tools
  • Maintain documentation of each implementation, including status updates, outstanding items, and resolution logs
  • Identify patterns in client feedback and work with the Product and Success teams to improve implementation efficiency and satisfaction

What You Bring

  • 4+ years of experience in implementation, client onboarding, or technical account management
  • Strong organizational skills with the ability to manage multiple client timelines at once
  • Comfort working across cross-functional teams, including Engineering, Customer Success, and Product
  • Experience with web-based platforms, CRM tools, form builders, analytics tools, or martech systems
  • Client-first mindset and a drive to ensure value is delivered beyond onboarding
  • Ability to remain composed and solution-oriented under pressure

Top Candidates Will Have

  • Experience with basic HTML, Google Analytics, WordPress, Elementor, and Callrail
  • Experience working in a startup or fast-growth SaaS environment
  • Understanding of legal services or professional services industries

Compensation
Pursuant to applicable pay transparency laws, the base salary range for this role is $90,000 to $110,000 base.
In addition to base salary, FirmPilot offers:

  • 100% premium cost for employee: health, dental, and vision coverage
  • Discretionary paid time off
  • 11 holidays observed, and 2 floating holidays

Create a Job Alert

Interested in building your career at FirmPilot? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in FirmPilot’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...