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Knowledge Management Specialist

Atlanta, Georgia, United States

 

SUMMARY OF RESPONSIBILITIES

The Knowledge Management Specialist is responsible for developing, maintaining, and optimizing internal knowledge content within the organization’s knowledge base (KeyKnowledge). This role supports operational clarity and cross-functional alignment by documenting key processes, translating complex information into accessible content, and onboarding new teams to knowledge management practices. The role requires collaboration with subject matter experts and various departments to ensure content accuracy, compliance, and usability across audiences.

 

ESSENTIAL DUTIES

· Develop and maintain knowledge base content including process documentation, system guides, decision trees, FAQs, and visuals, ensuring clarity, consistency, and alignment with business needs.

· Partner with new departments to document processes and support adoption of internal knowledge management standards and tools.

· Collaborate with stakeholders and subject matter experts (e.g., Compliance, Legal, Internal Audit) to ensure accuracy and regulatory compliance in documentation.

· Translate technical or complex subject matter into clear, user-centered content tailored to different functional audiences.

· Facilitate content review cycles across departments, incorporating feedback and updating documentation to reflect process changes.

· Support internal change initiatives by creating documentation and communication materials that aid in adoption and transition.

· Identify content gaps and continuously evaluate documentation for improvements in clarity, accessibility, and usefulness.

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

WORKING CONDITIONS

· Primarily working indoors, office environment.

· May sit for several hours at a time.

· Prolonged exposure to computer screens.

· Repetitive use of hands to operate computers, printers, and copiers.

 

REQUIRED EDUCATION AND EXPERIENCE

· Bachelor’s degree in Business, Communications, Information Management, or a related field (or equivalent work experience).

· Previous experience in knowledge management, technical writing, process documentation or property management

 

PREFERRED EDUCATION AND EXPERIENCE

· Zendesk

· Experience with knowledge management systems or platforms

 

WORK STYLES & BEHAVIORS

· Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.

· Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.

· Initiative — Job requires a willingness to take on responsibilities and challenges.

· Persistence — Job requires persistence in the face of obstacles.

· Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

 

FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.

 

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