Bilingual Support Specialist

East Lansing, Michigan

First National Bank of America is seeking customer-focused Bilingual Support Specialist to build positive relationships with both English and Spanish-speaking customers who are seeking home ownership.  In this role, you are the front line for all new mortgage inquiries received through multiple channels such as phone, email and request forms. You will be responsible for uncovering client needs, building rapport and gathering important, sensitive information to determine if a client qualifies for our products. If you have a passion for serving Spanish-speaking communities, have the drive to exceed customer expectations, we welcome you to apply to join the First National team!

Compensation includes an hourly wage plus the opportunity to earn monthly commissions based on results.

Responsibilities:

  • Manage a large volume of incoming calls with a high level of urgency, professionalism and product knowledge
  • Educating clients to prepare for the home buying process
  • Performing in a team-oriented environment
  • Document all customer communications accurately
  • Regular follow up

No mortgage experience? No problem! We provide in-house training to all of our Bilingual Support Specialists focused on delivering a thorough understanding of all aspects needed to set them up for success.

Qualifications:

  • Patience, empathy, enthusiasm and exceptional bilingual English/Spanish communication skills are an absolute must.
  • Customer service experience
  • Time management and organizational skills to support working in a demanding, fast-paced environment
  • Ability to meet goals and objectives efficiently
  • Ability to learn and work with various business software

Employee benefits

  • Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
  • Dental – Premiums as low as $0.00
  • Vision – Low premium Plan
  • Discounted childcare
  • Pet Insurance
  • Paid Time Off (PTO)
  • 401k with employer match
  • Adjustable desks that can be raised or lowered to sit or stand

 

At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.

First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.

Note: These statements are intended to describe the general nature and level of work involved for this job.  It is not an exhaustive list of all responsibilities, duties, and skills required for this job.

First National Bank of America is an Equal Opportunity Employer.

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