Job Application for Microsoft 365 Administrator at First National Bank of America

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First National Bank of America is seeking a detail-oriented Microsoft 365 Administrator to join the IT Department. This role will support, maintain, and enhance the critical applications used by our Bank and clients. The Microsoft 365 Administrator is pivotal in ensuring the smooth operation of IT systems, working across departments to resolve technical issues efficiently. The ideal candidate will have a strong technical foundation, excellent communication skills, and the ability to translate complex IT matters for users at all technical levels. A results-driven, detail-oriented mindset is essential to uphold the high standards of quality and accuracy we maintain.

Responsibilities:

Administer and support Microsoft 365 services (SharePoint, Teams, OneDrive, Intune)
Monitor system performance and implement improvements to increase efficiency
Support application deployments, integrations, and troubleshooting
Serve as a liaison between IT and business units to translate needs into system functionality
Maintain documentation, workflows, and IT policies aligned with best practices
Provide high-quality user support for escalated issues
Communicate technical concepts clearly to both technical and non-technical audiences

Qualifications:

Demonstrated experience with Microsoft 365 and business productivity platforms
Strong knowledge of business applications, IT systems, and support methodologies
Experience with IT service management and change management frameworks
Excellent communication, interpersonal, and documentation skills
Ability to manage multiple priorities independently and as part of a team
Strong problem-solving, organizational, and analytical abilities
Proven ability to align technology with business goals

Employee benefits

Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
Dental – Premiums as low as $0.00
Vision – Low premium Plan
Discounted childcare
Pet Insurance
Paid Time Off (PTO)
401k with employer match
Adjustable desks that can be raised or lowered to sit or stand

At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.

First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.

Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.

First National Bank of America is an Equal Opportunity Employer.

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Microsoft 365 Administrator

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