Job Application for Bank Operations Specialist at First National Bank of America

First National Bank of America is seeking a thorough and diligent Bank Operations Specialist to join the Branch Operations team. This role provides critical support to both the front-line branch team and back-office operations. This role ensures efficient, compliant, and accurate processing of financial transactions, supports customer account servicing, and assists with regulatory documentation and reporting. The ideal candidate will possess high level decision making and problem-solving skills with a significant attention to detail.

Responsibilities:

Review and process tasks including CD clearing, unposted items, wire transfers, ACH, Accounting etc.
Ensure timely and accurate scanning, filing, and archiving of customer and operational documents
Assist in core banking system conversion and setup; Help with training and maintaining the new core banking system (Jack Henry Core Conversion)
Perform daily, monthly, quarterly and annual reconciliation of internal transactions and reports
Create branch resources in collaboration with deposit leadership and help with reporting to grow low cost deposits.
Support audit preparation and participate in periodic internal control reviews.
Adhere to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), and other compliance regulations
Monitor and resolve transaction discrepancies, system exceptions, and fraud alerts

Qualifications:

2+ years banking experience, preferably in both branch banking and operational roles
Strong understanding of banking systems and transaction types
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Adept in writing reports, business correspondence, and procedure manuals
Excellent written and verbal communication
Proficient in Microsoft Office and core banking systems (Jack Henry if applicable)

Employee benefits

Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
Dental – Premiums as low as $0.00
Vision – Low premium Plan
Discounted childcare
Pet Insurance
Paid Time Off (PTO)
401k with employer match
Adjustable desks that can be raised or lowered to sit or stand

At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.

First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.

Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.

First National Bank of America is an Equal Opportunity Employer.

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This role is a full-time, in-person role at a single location: Our East Lansing, MI office. Are you fully available to be onsite every weekday?

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Bank Operations Specialist

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