New

Customer Service Specialist - Online Branch

East Lansing, Michigan

First National Bank of America’s Online Branch team is seeking a candidate who excels in accuracy, customer service, record-keeping, and multitasking in a fast-paced environment to fill our Customer Service Specialist role.

Location: On-Site at our East Lansing, MI location

Responsibilities:

  • Handle customer inquiries via email, messages, and phone calls
  • Assist customers with opening accounts and Certificate of Deposits using our online platform
  • Obtain customer signatures on necessary documents and forms
  • Ensure strict compliance with banking regulations and procedures
  • Maintain accurate customer accounts and profiles
  • Perform other assigned tasks as needed

Qualifications:

  • Effective verbal and written communication skills
  • Proficiency in Microsoft Office, particularly Excel and Word
  • Exceptional interpersonal skills, courtesy, and customer service aptitude
  • Jack Henry 20/20 core experience is a bonus
  • Knowledge of deposit account opening regulations is a bonus
  • Bilingual (Spanish/English) is a bonus

Employee benefits

  • Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
  • Dental – Premiums as low as $0.00
  • Vision – Low premium Plan
  • Discounted childcare
  • Pet Insurance
  • Paid Time Off (PTO)
  • 401k with employer match
  • Adjustable desks that can be raised or lowered to sit or stand

At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.

First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.

Note: These statements are intended to describe the general nature and level of work involved for this job.  It is not an exhaustive list of all responsibilities, duties, and skills required for this job.

First National Bank of America is an Equal Opportunity Employer.

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