Collections Supervisor
About FNBA
First National Bank of America does what no one else in the industry does. As a nationwide leader in non-QM mortgage lending, we seek markets where fewer competitors mean higher rewards. We underwrite and service every loan we originate in-house, which lets us know our clients individually, customize our approach case by case, and build relationships that last. We offer a full suite of consumer and business deposit products alongside our specialty lending — and we hold ourselves to an exceptionally high standard in everything we do. The quality of our people is the foundation of our success. We hire exceptional individuals who want to be challenged, who take ownership of their results, and who make the people around them better.
The role
We're looking for a Collections Supervisor who is hungry, humble, and sharp with people. You lead a team of collectors in a fast-paced, high-stakes environment, and you set the tone — for performance, for professionalism, and for how we treat our customers even when conversations are difficult. You take pride in developing your people, holding them accountable, and producing results that reflect it.
Full-time, Monday through Friday (including evenings until 9:00 p.m.), and rotating Saturdays.
Evening and weekend shift premiums.
What you'll do
- Drive daily performance in our Collections Department toward consistently exceptional results.
- Coach and motivate your team, monitor calls, and maintain the high standards FNBA is known for.
- Handle supervisor-level calls and step into challenging customer conversations without hesitation.
- Approve repayment and payment plan arrangements set up by your collectors.
- Partner with leadership on hiring, training, scheduling, and the rollout of new departmental initiatives.
What we're looking for
- You know how to motivate, develop, and hold a team accountable with equal measures of directness and care.
- You communicate clearly and confidently, whether you're coaching a collector, presenting to leadership, or de-escalating a tense customer call.
- You're calm under pressure, decisive, and organized enough to manage shifting daily priorities without dropping anything.
- You solve problems rather than escalate them, and you bring a work ethic that sets the standard for your team.
- Proficiency in Microsoft Excel, Word, and general business software is required.
- Bilingual or multilingual candidates preferred; Spanish and/or Portuguese alongside English is a plus.
Benefits
- Medical coverage with multiple plan options, including HSA and traditional plans — premiums as low as $0
- Dental coverage at premiums as low as $0
- Vision plan
- Discounted childcare
- Pet insurance
- Paid time off
- 401(k) with employer match
- Sit/stand adjustable desks
At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.
First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.
Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.
First National Bank of America uses E-Verify to confirm employment eligibility as per E-Verify guidelines.
First National Bank of America is an Equal Opportunity Employer.
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