Payment Processing Specialist
First National Bank of America is seeking a detail-oriented and dependable Payment Processing Specialist to join our Payment Processing team. This role is central to the accurate and timely posting of mortgage loan payments across a variety of payment channels. The ideal candidate is exceptional in their work and brings a servant's heart to every interaction. They will have a strong sense of ownership, comfort with payment processing systems, and a working knowledge of mortgage servicing regulations.
Responsibilities:
- Process and post mortgage loan payments received through all active payment channels, following established procedures and timelines.
- Apply payments in accordance with FNBA posting logic, including percentage-based posting rules and contractual payment requirements.
- Identify and appropriately route payments for accounts requiring special handling, escalating to the appropriate team or manager as required.
- Perform daily, weekly, and month-end payment processing tasks in accordance with department checklists, including balancing, exception resolution, and reporting; flexibility for occasional evening and weekend hours during month-end close is expected.
- Monitor for unposted, returned, or misapplied payments and take corrective action within established timelines.
- Maintain accurate records within core loan servicing and banking systems, updating payment status in a timely manner.
- Assist with vendor payment platform oversight and coordinate with internal teams during transitions or system updates.
- Communicate clearly with internal departments via phone and email regarding payment discrepancies, account flags, and other processing matters.
- Assist in cross-training staff and maintaining up-to-date procedure documentation for the department.
Qualifications:
- 2+ years of experience in payment processing, mortgage servicing, or a related banking operations role.
- Familiarity with mortgage payment posting workflows, including rolling payment logic and DPD-based status tracking.
- Experience with core banking or loan servicing platforms; familiarity with JackHenry or similar systems preferred.
- Working knowledge of common payment channels and third-party remittance providers used in mortgage servicing.
- Understanding of mortgage servicing regulations including RESPA/Regulation X and Regulation Z is a plus.
- Strong attention to detail, especially in high-volume, time-sensitive processing environments.
- Proficiency in Microsoft Office Suite, particularly Excel; comfortable working with data and reconciliation tasks.
- Effective written and verbal communication skills, with the ability to collaborate clearly across multiple internal departments.
- Highly organized with the ability to manage multiple tasks, meet deadlines, and adapt to system or procedural changes.
- Prior experience in Financial Services or banking operations is preferred.
Employee benefits
- Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
- Dental – Premiums as low as $0.00
- Vision – Low premium Plan
- Discounted childcare
- Pet Insurance
- Paid Time Off (PTO)
- 401k with employer match
At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.
First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.
Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.
First National Bank of America uses E-Verify to confirm employment eligibility as per E-Verify guidelines.
First National Bank of America is an Equal Opportunity Employer.
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