VIP Account Manager

About FIRY

FIRY (NYSE: FIRY) is a founder-led global holding company built to fuel business potential. Through three independent and complementary businesses, FIRY operates at the intersection of content, identity, commerce, and performance marketing.

Founded in 2012 by serial entrepreneur Andrew Paradise, the company began as Skillz Inc. — inventing real-money skill-based mobile gaming from scratch and proving that fair and competitive play could be built into mobile games at scale. Fourteen years later, that foundation has grown into three distinct businesses:

• Skillz is the competition platform FIRY invented. Real-money skill-based gaming infrastructure, with 90M+ registered users, and the foundational source of first-party behavioral data across the portfolio.
• RZR is the AI-powered performance advertising platform, rebuilt from the ground up and rebranded in March 2026. Profitable for three consecutive quarters.
• Beamable is the backend and LiveOps infrastructure for game developers, acquired in 2026. One platform covering everything a studio needs to build, operate, and grow a live game.

FIRY is publicly traded on the NYSE and headquartered in Las Vegas, with hubs in San Francisco, New York City, and Bengaluru.

Responsibilities 

• Cultivate meaningful relationships with our most valued players, serving as their trusted consultant and advocate in their gaming experience.

• Utilize advanced dashboards driven by data science models to precisely target and engage with VIP players, ensuring the most relevant interactions.

• Drive growth in NGR (Net Gaming Revenue) percentage for the VIP player base, surpassing predefined targets while reducing VIP churn and maintaining a strong retention rate.

• Possess an in-depth understanding of our VIP player base, including their preferences, engagement patterns, and monetization behaviors.

• Demonstrate exceptional communication and presentation skills, fostering high-level relationships with our dedicated VIP base across various channels.

• Maintain a profound knowledge and enthusiasm for Skillz games, facilitating product-driven focus calls and hosting/attending in-person focus groups with VIP players.

• Be available for occasional weekend work to support your VIP book of business. Anticipation of future travel as well.

• Collaborate closely with Marketing, Product, and User Acquisition teams to leverage insights from the VIP player base, driving product enhancements and organizational change.

• Monitor individual player performance metrics to ensure timely and relevant incentives are extended in alignment with business objectives.

• Actively seek and incorporate player feedback, advocating for their needs to inform strategic decisions and drive continuous improvement. 

Key Competencies 

• Excellent verbal and written communication - Ability to communicate internally and externally, modifying tone to fit the situation as needed.

• Self-Motivated - Takes initiative on tasks and drives them to completion.

• Creative Problem Solver - Develops and applies unique solutions to unique challenges.

• Organized - Experienced project manager with proven ability to coordinate cross-functional initiatives.

•  Culture Fit - Believes in the Skillz mission and is committed to success.

Experience 

• 2+ years of experience as a digital VIP/Player Development/Account Manager/Executive host for a mobile game, igaming or sportsbook company.

• Preferred experience working with Zendesk, Salesforce, or similar CRM software.

• Demonstrated experience of successfully implementing and scaling engagement initiatives with customers.

• Motivated self-starter, driven to achieve growth targets at the individual and team levels.

Total Starting Compensation including Base + Bonus: $95,000

Location: Onsite, in Las Vegas, NV, USA 

Travel Requirement: Less than 10% 

#LI-Onsite  #LI-AV1

Why FIRY

• You are at the center of everything. Corporate roles at FIRY do not support one business. They support the infrastructure, strategy, and execution that makes three independent businesses work and compounds as they grow together.
• Founder-led. Andrew Paradise founded Skillz in 2012 with a single conviction: that fair, real-money skill-based competition should exist at scale. Thirteen years later, he has taken the company public on the NYSE, built a portfolio of three independent businesses, earned 90+ patents, and won the largest false advertising verdict in U.S. history. He is still here, still the founder, still the CEO, still building. That kind of long-term commitment is rare. At FIRY, it defines the culture from the top down.
• A portfolio at the beginning of its compounding phase. Four consecutive quarters of sequential revenue growth. Q1 2026 revenue up 33% year-over-year. RZR at 120%+ year-over-year growth in Q1 2026 and profitable for three consecutive quarters. The flywheel is turning.
• A mission worth the work. FIRY's mission is to fuel business potential. The systems FIRY builds help developers build businesses, advertisers acquire the right users, and infrastructure that turns competitive play into a scalable commercial engine. The addressable market across performance marketing, gaming infrastructure, and skill-based competition is $45B+.
• Comprehensive Benefits. 100% coverage for medical, dental, and vision for you and your dependents. 401K matching, equity incentives, pre-tax benefit options, and more.
• Wellness Support. Meditation and mental health resources, physical fitness coaching and classes, family planning assistance, virtual therapy sessions, and more.
• Time Off. Competitive PTO and company holidays.
• Las Vegas Headquarters. FIRY operates in a five-day-a-week, collaborative office environment at our 36,000+ square foot Las Vegas headquarters. Free daily lunch, snacks, a full-size gym with showers, commuter benefits, team events, and more.

Explore all current openings at RZR and apply!

FIRY embraces diversity and is proud to be an equal opportunity employer. As part of our commitment to diversifying our workforce, we do not discriminate on the basis of age, race, sex, gender, gender identity, color, religion, national origin, sexual orientation, marital status, citizenship, veteran status, or disability status, and we operate in compliance with applicable fair chance ordinances.