Back to jobs
New

Call Center Manager

16360 Table Mountain Pkwy Golden, CO, 80403

Call Center Manager

Fix-It 24/7 – Golden, CO

Location: 16360 Table Mountain Pkwy, Golden, 80403
$75,000–$80,000 Base + Bonus | Full Benefits

Our Team

At Fix-It 24/7, we deliver Legendary Service to homeowners across the Denver metro area. As a fast-growing home services company, we are building high-performing teams that drive revenue, create exceptional customer experiences, and develop future leaders.

We’re looking for a results-driven Call Center Manager to lead, coach, and grow our CSR team while driving call performance, conversion, and customer satisfaction.

The Opportunity

As our Call Center Manager, you will take ownership of call center performance—leading your team to maximize call value, booking conversion, and client satisfaction. You will be responsible for coaching CSRs, improving processes, and building a high-energy, performance-driven culture.

What You’ll Do

  • Lead, manage, and develop a team of CSRs to hit and exceed performance goals
  • Manage DSR’s to ensure the right technician is on the right job
  • Drive call conversion, average ticket value, and booking rates
  • Monitor KPIs (booking %, call quality, revenue per call, etc.) and hold team accountable
  • Coach and train team members through call reviews, role plays, and in-field support
  • Ensure a best-in-class customer experience on every interaction
  • Partner with operations to align call center performance with business goals
  • Recruit, onboard, and develop new CSR talent
  • Creating a positive, high-performance culture focused on growth and accountability

What We’re Looking For

  • Proven experience managing a call center or high-volume customer service team
  • Strong track record of driving conversion, revenue, and performance metrics
  • Ability to coach, motivate, and develop employees at all levels
  • Data-driven mindset with experience managing KPIs
  • Excellent communication and leadership skills
  • Home services or trade industry experience is a plus
  • Experience with Service Titan is a plus

Compensation & Benefits

  • $75,000–$80,000 base salary + performance bonus
  • Full benefits package, including:
    • Health insurance (company-paid option available)
    • Dental, vision, and life insurance
    • 401(k) with company match
    • Paid time off + paid holidays
  • Career growth opportunities within a rapidly expanding organization

Why Join Fix-It 24/7?

  • Be part of a fast-growing, high-performance team
  • Work in a culture that values people, performance, and growth
  • Opportunity to build, lead, and shape a call center team
  • Clear path for career advancement into senior leadership

Location:
16360 Table Mountain Pkwy
Golden, CO, 80403

 

#COTRADES

 

 

Create a Job Alert

Interested in building your career at Fix-It 24/7? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. *
Select...