Transaction Operations Team Lead - Payment & Settlements

What is Flagstone?

Flagstone is many things. An online savings platform, reinventing how individuals, businesses, and charities manage, protect, and grow their cash. A diverse group of people, bound by a collaborative spirit, and shared purpose. And lastly, a thriving, profitable business – where smart people do their best work.

Each definition shares a common thread: our unique culture. It’s our pride and joy. And our competitive advantage.

 

A feel for our culture

To revolutionise the savings market, we need to be at our best. But high performance takes more than talent – it takes a culture of kindness, respect, and growth.

That’s why we’re building a diverse, inclusive community, where your voice is heard and valued. Where, with close support and room to develop, you can surpass even your own expectations. And be rewarded for it.

We may not change the world, but we can change the world of financial technology. And all it takes is a winning mix of drive, talent, and empathy. Our culture celebrates all three.

But enough about us. Let’s talk about you.

 

Does this sound like you?

You're a passionate and detail-oriented manager with transaction operations experience, excited to forge a new way to save. 

 

What you’ll do:

- Oversee all aspects of people management within their functional Transactions Ops team.

- Ensure day-to-day delivery of the highest standard of transaction processing through effective management of Flagstone’s payments & settlements processes. Ensures timely execution and a high level of accuracy and acts as the subject matter expert for their Payments & Settlements team.

- You will motivate, coach, and support the team of 4-5 FTE, carrying out regular 1-2-1 team meetings, ensuring that training and development plans are maintained for each member. A robust performance management plan is in place to ensure our clients and partners (partner and correspondent banks, and integration partners) receive a timely resolution and world class service.

You will support the Transactions Ops management team to ensure the delivery of all key performance metrics, and deliver positive change and business efficiencies, prepare reports through collecting, analysing and summarising data and trends, whilst managing the day-to-day line activities.

The Team Lead will oversee specific projects and work with other functions as directed by the Transactions Ops management team that identify opportunities to capture and act upon business insight that will inform new processes and deliver solutions. This entails continuous innovation, forging links between teams and projects, building agreement, and working with key stakeholders to ensure that the clients are at the forefront of our decisions.

What you’ll bring:

 

 

How we reward you:

At Flagstone, the benefits extend beyond false gifts like “fruit and snacks”. Instead, we invest in your health, wealth, and professional development. Here’s a selection of our benefits:

• Private healthcare
• Life insurance (four times your annual salary)
• Dental/optical care
• Matched pension contributions (5%)
• Income protection
• Around the World in 90 days (remote working possibility)
• £1,000 annual learning bursary
• 25 days holiday (plus bank holidays)
• Remote working kit, for when you're not in the office
• Access to our platform, at no cost
• Additional 3 days community and charity leave each year
• Quarterly half days for Wellness leave
• Flexible bank holidays
• Gym discount

All are welcome.

At Flagstone, we’re assembling a diverse team that defies our industry’s norms. Think this role could suit you? We encourage you to apply, no matter your background.