Senior Onboarding Executive

What is Flagstone?

Flagstone is many things. An online savings platform, reinventing how individuals, businesses, and charities manage, protect, and grow their cash. A diverse group of people, bound by a collaborative spirit, and shared purpose. And lastly, a thriving, profitable business – where smart people do their best work.

Each definition shares a common thread: our unique culture. It’s our pride and joy. And our competitive advantage.

A feel for our culture:

To revolutionise the savings market, we need to be at our best. But high performance takes more than talent – it takes a culture of kindness, respect, and growth.

That’s why we’re building a diverse, inclusive community, where your voice is heard and valued. Where, with close support and room to develop, you can surpass even your own expectations. And be rewarded for it.

We may not change the world, but we can change the world of financial technology. And all it takes is a winning mix of drive, talent, and empathy. Our culture celebrates all three.

But enough about us. Let’s talk about you.

Does this sound like you?

You're passionate about onboarding and are keen to provide a stellar experience for our clients, in a fast-growing and dynamic fintech scale-up. As a Senior Onboarding Executive, you will be an integral part of our KYC and Onboarding team which is part of our operations department.  

What you’ll do:

The Onboarding team contributes to the overall client experience and are responsible for ensuring compliance with our internal procedures and policies in respect of Anti- Money Laundering and onboarding our clients as effectively and quickly as possible. You will drive client satisfaction and success by delivering a seamless onboarding experience for our customers in line with our SLAs, setting the foundation for long term, nurtured relationships that delight our customers.   

What you’ll bring:

• Expertise in AML Regulations – Strong understanding of Anti-Money Laundering (AML) regulations, ensuring compliance with evolving industry standards. 

• AML/KYC Knowledge – Hands-on experience in customer due diligence (CDD), enhanced due diligence (EDD), sanctions screening, PEP assessments, adverse media checks, and financial crime screening. 

• Risk-Based Decision-Making – Serve as the final approver for onboarding applications, making informed decisions based on risk assessments, compliance frameworks, and regulatory requirements across multiple client types. 

• Stakeholder Management – Strong interpersonal and communication skills, enabling you to build trust and rapport with clients and internal teams. 

• Multi-Tasking & Prioritisation – Ability to manage multiple priorities, meet deadlines, and balance competing tasks in a fast-paced environment. 

• Attention to Detail & Accuracy – A meticulous approach to ensuring precision and quality throughout the onboarding process while meeting productivity targets. 

• Industry Best Practices – Up-to-date knowledge of client onboarding trends, regulatory expectations, and operational best practices. 

• Tech-Savvy & Systems Proficiency – Comfortable using CRM and workflow management tools such as Comply Advantage, LexisNexis, GBG, Salesforce, or similar platforms. 

• Problem-Solving & Conflict Resolution – Ability to identify and resolve challenges that may arise during the onboarding process, ensuring a seamless experience. Acting an escalation point for customers who might some additional attention, or resolve any complaints. 

• Process Improvement Mindset – Confidence to challenge existing workflows, identify inefficiencies, and contribute to continuous departmental improvements. 

 

How we reward you:

At Flagstone, the benefits extend beyond false gifts like “fruit and snacks”. Instead, we invest in your health, wealth, and professional development. Here’s a selection of our benefits:

• Hybrid working - Spend at least 1 day a week with your team in our collaborative London office
• Competitive bonus scheme - designed to reward and recognise high performance
• Flexible benefits budget - a pot to fund meaningful benefits for you, whether it's hormone or fertility testing, cancer screening, neuro-diversity coaching or something that matters for you.
• A range of salary sacrifice options to help you make tax efficient savings on electric cars, nursery schemes, home and tech goods.
• Around the World scheme - 3 months work from anywhere scheme
• Mental wellbeing support – Access therapy and mental health sessions through Spill
• Learning and development – £1,000 personal development budget to help you grow in your role.
• Private health care - Enjoy all the benefits AXA has to offer, including reduced gym memberships and medical history disregarded
• Medical cash plan - To help you with the costs of dental and optical expenses
• Life insurance and Income Protection- four times your annual salary for peace of mind
• Matched pension contributions up to 5%
• 25 days holiday - plus bank holidays, well-being days and volunteering days
• Enhanced Parental Leave – enhanced maternity, paternity and adoption pay.  

All are welcome.

At Flagstone, we’re assembling a diverse team that defies our industry’s norms. Think this role could suit you? We encourage you to apply, no matter your background.